DSS (Deep Sea Supply)---Warning

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Maybe my reading comprehension is poor, I thought the message was that the company was being put into suspended animation, it was going to remain in that condition for around 6 months and then be re-activated ? Or something along those lines.

That seemed like a strange scenario. Companies go bankrupt and resume business all the time, companies might run out of stock and not sell anything for some time period, but one would think that if the company was still viable, then they would be able to address customer issues etc.
Again, Tobin is a one man band, and moving from California to Nevada, including a ton (or many tons) of presses, extruders, hell, could be anything. So he isn't in business, but picked up the phone to talk to the OP, which was Tobin's mistake. Not because he spoke to the OP, but because he was rude and shouldn't have. If you say you're closed, you should be closed.
 
If this glorious make-belief company with its most delightful, gregarious, fun loving and most adorable humble human being owner were legitimate and viable businesses that customers should continue to invest their hard earned money in their products and not into other long time standing international vendors with long track record of solid products and business practice, they would have planned into their "hibernation" period a way to address their customers' product warranty and repair issues so that their clients would always be able to use the products they bought from this "flyby-night" operation. Had they really being serious about coming back to business, they would have found a way to take care of their clients. Their totally ignoring the most probable needs of their clients for such a long time and risking that some clients will end up with products that are unusable and would have to buy them new from other vendors since the "hibernation" period is very long, is most unprofessional and shows total lack of customer care and respect by the owner of this make-belief company.

Other than that, they are a fine, very fine, business and owner.
 
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I don't have a dog in this fight, and considered DSS when I was making the move to a BPW, but found a deal on quality used equipment I couldn't pass up. I posted on here with some general questions and DSS responded with helpful information. When someone posts a negative review of a dive op, liveaboard, shop, or product, usually someone links that person in for an option for the other side of the story. I'm not doubting the op's version of events, but many people have guessed about the reasons for the response.

while I'm relatively confident he has seen this thread, before it goes full "Anita" I'm going to link him in. @cool_hardware52 If someone Is being discussed in a public forum, they deserve the right to know. I am a one man show in a business that runs on my reputation. I have to respect DSS for taking on the big equipment manufacturers with products of the same, or higher, quality. That takes a commitment to quality, a lot of risk, and big shiny 411 (or whatever grade DSS uses) stainless steel balls.

If nothing else, this is a coachable moment...or not.

Jay
 
Just adding to this thread how frustrating this move is to customers.

I've got a DSS wing with a leak. It cannot be repaired by me and DSS is closed. I've emailed only to recieve complete radio silence.

So as much as I like my wings (my whole family uses them), I've got a buy a new wing from a different vendor for my upcoming trip.

This sucks.
 
Maybe I'm jaded by today's "disposable" consumer product mentality, but I don't buy dive gear based on an assumption it can be repaired, let alone repaired affordably. Unfortunately, small companies come and go, and even a big company many not be able to repair an older product. I like to believe at least some of my dive gear is repairable at reasonable cost, but I don't take it for granted. Some things fail sooner than others, though buying a good quality product is reasonable insurance against having to replace it sooner rather than later.
 
Maybe I'm jaded by today's "disposable" consumer product mentality, but I don't buy dive gear based on an assumption it can be repaired, let alone repaired affordably. Unfortunately, small companies come and go, and even a big company many not be able to repair an older product. I like to believe at least some of my dive gear is repairable at reasonable cost, but I don't take it for granted. Some things fail sooner than others, though buying a good quality product is reasonable insurance against having to replace it sooner rather than later.
Different strokes for different folks, I guess. When I spend $500 or more on pretty much anything I expect it to be somewhat serviceable. When it comes to BCD's, part of the reason I went diverite was the replaceable bladder. It was a good decision, as I had to replace the bladder on 2015 (for only $100).

I make the same decisions when I buy just about anything of any value. Car. Personal Computer. Smartphone... you name it, unless it just can't be had in a serviceable variety. I don't think it's even all that unusual of an approach to buying expensive things... Maybe I just don't make enough money :wink:
 
Different strokes for different folks, I guess. When I spend $500 or more on pretty much anything I expect it to be somewhat serviceable.

Bought a TV lately? A phone? Outside of warranty, they MIGHT be repairable for a hundred bucks or more. It's all junk, not designed to last forever, even though its costs hundreds of dollars. Dive gear, being simpler and more generic in design, is more likely to be repairable, but my point was that we can't really count on that.
 
Bought a TV lately? A phone? Outside of warranty, they MIGHT be repairable for a hundred bucks or more. It's all junk, not designed to last forever, even though its costs hundreds of dollars. Dive gear, being simpler and more generic in design, is more likely to be repairable, but my point was that we can't really count on that.
Yes, actually. I recently repaired my son's Galaxy S8 by taking it apart and replacing the broken screen/digitizer about a month ago. It's been a little longer, but I've repaired my television as well. Both I did by ordering parts online and following instructions I found using google. Would you accept a regulator that couldn't be repaired?
 
Bought a TV lately? A phone? Outside of warranty, they MIGHT be repairable for a hundred bucks or more. It's all junk, not designed to last forever, even though its costs hundreds of dollars. Dive gear, being simpler and more generic in design, is more likely to be repairable, but my point was that we can't really count on that.
I actually do repair my phone (6S) and my wife's (iPhone 4) and radios and all of the scuba gear of course and satellite TV antennas and it's really amazing what can be repaired.

I think the main reason folks don't is that they can buy a new one for near the cost of repair, and then they aren't running old junk.

I type this on a 2009 MacBook Pro which will no longer accept upgrades. It's also my chart plotter. It's gotten a new logic board, battery, and charger. It's connected to my iPhone 6S that has a new battery as a hotspot.

My wife has a 10 year old Dyson vacuum. It's infinitely repairable. I have a 1978 Peterson Iranian Coastal Patrol Boat with 1987 MAN diesel engines. My work is to be chief engineer of a 1984 200 foot long Navy research and development boat, and a 1978 95 foot navy research and development boat. We keep them running.

Yes. Some stuff is junk. But I find that stuff built now is way better than stuff built 10 years ago.
 
https://www.shearwater.com/products/teric/

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