Ana
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I sent them my Data-mask for repair in July, they said it was going to take about 2 months for the repair.
It was a surprise for me, 2months? that may be acceptable for a new company with only a year or so experience trying to figure out how much inventory of parts are needed, but Oceanic has been around for a while. Don't they don't know that an average of X computers a month will require repairs and x data-mask and whatever other gear?
They gave me a line of lame excuses, what am I going to do? either wait 2 months or shelf the mask that I already got used to and fits me perfect? So I send it and went have been using my other masks.
By the end of September I heard nothing from them, I call them and get another line of excuses about some part they need that is back order, blah blah sorry sorry, blah blah, excuse, excuse, best guess.... the mask will be back by end of October.
October comes and goes and not a word from them, I call them and after a couple of minutes of more nonsense excuses and fake apologies I have to wait for the end of November.
They obviously don't care about customer service. That's too bad, but I guess there are other manufacturers .
It was a surprise for me, 2months? that may be acceptable for a new company with only a year or so experience trying to figure out how much inventory of parts are needed, but Oceanic has been around for a while. Don't they don't know that an average of X computers a month will require repairs and x data-mask and whatever other gear?
They gave me a line of lame excuses, what am I going to do? either wait 2 months or shelf the mask that I already got used to and fits me perfect? So I send it and went have been using my other masks.
By the end of September I heard nothing from them, I call them and get another line of excuses about some part they need that is back order, blah blah sorry sorry, blah blah, excuse, excuse, best guess.... the mask will be back by end of October.
October comes and goes and not a word from them, I call them and after a couple of minutes of more nonsense excuses and fake apologies I have to wait for the end of November.
They obviously don't care about customer service. That's too bad, but I guess there are other manufacturers .