vondo
Contributor
I just got back my regs from my LDS for their annual service. In addition to the usual service kits, labor charges, and $15 for "extra cleaning" two parts were replaced on my setup without my knowledge or consent: my BC hose and a mouthpiece. Total charge for the two parts was about $40.
I wasn't contacted prior to doing this, no notice on the service notes was given as to what was "wrong" with things (I could spot a few pin-hole sized holes on the mouthpiece). I made them take the mouthpiece off as it wasn't exactly what I would buy myself.
Last year I told the intake-clerk specifically not to replace the HP transmitter battery, but that was done as well. I flat out refused to pay for that; they declined to take their new one back.
So is this acceptable standard practice? I view this as taking my car in for an oil change and getting it back with a new set of tires or brakes that I didn't ask for. Am I off-base?
I wasn't contacted prior to doing this, no notice on the service notes was given as to what was "wrong" with things (I could spot a few pin-hole sized holes on the mouthpiece). I made them take the mouthpiece off as it wasn't exactly what I would buy myself.
Last year I told the intake-clerk specifically not to replace the HP transmitter battery, but that was done as well. I flat out refused to pay for that; they declined to take their new one back.
So is this acceptable standard practice? I view this as taking my car in for an oil change and getting it back with a new set of tires or brakes that I didn't ask for. Am I off-base?