I bought the reg from a LDS- like I'm sposed to!

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reefrat

Contributor
Messages
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Location
Houston Texas and Grand Turk
After years of tinkering with various regs that I bought s/hand or on-line I had a feeling that just for once I wanted to try going mainstream for my new primary regulator.
What I mean is that I wanted to do what most people do, buy a nice reg from an authorized LDS dealer so I didn't have to think about about setting it up, just buy it - trust the "authorized" dealership technician to set it up correctly and leap forth without a care into the briny!
Being all cashed up with Xmas bonuses and funds from sold contraband my first action was to make a few calls to the local Aqualung dealers to get prices on the Titan LX and Legend.
As is typical of Houston I did not expect anyone to cut me a deal, however the dealer I wanted to use quoted me 10% over retail, add state tax and your paying nearly 20% over retail- that sort of thing annoys me!
The second dealer, one I had never used before quoted exact retail- OK that will have to do!
These guys (name withheld) have a nice new big shop with all the right shiny stuff on display and I had a nice warm fuzzy feeling as I approached the happy smiling people at the counter.
Then the BS started.

The guy helping me identified himself as an instructor and proceeded to explain the virtues of the Titan LX. The first and second stages were all separate so I asked about how they set them up- he explained about how they check the "lock up" to make sure it is 150 PSI... "Really" I asked, "isn't that a bit high"? "No, no" he stammers shuffling his feet and explains that the Titan is set higher than the Legends and that's the way it's meant to be!
He made a few other inept and incorrect statements and I was relieved when he went to "help" someone else leaving me to talk to an older guy who I assumed to be more experienced.
At first what the new guy said made sense- but stuff like "I recommend that you cut off the dust cap and only use the ACD" had me wondering.
I applied my selective hearing techniques learned through years of listening to corporate d...heads and settled on a shiny new Legend LX ACD. Once again I ask "do you guys check everything and make sure it's working within spec"? "Absolutely" came the response after which he took the reg into the back workshop and all the appropriate sounds of pressurizing and purging emerged for a few minutes.

Some hours later I am at home playing with my new toy and I slapped it on a tank to see how it went. A few quick sucks and blows...hmmmm, not bad - not not as good as expected!
I checked the usual culprits and sure enough the IP was 125 PSI instead of 135; then using a jug of water and a ruler I estimated the cracking pressure is closer to 1.5" than 1".
Maybe this was a "Supreme" model that someone pulled the mouthpiece off- who knows! But the bottom line is that I am not getting the experience I paid a lot of money for and now have to go back and confront these idiots to make it right.
So much for all the "buy from an authorized dealer only hype", I could have saved $200 by ordering from Leisurepro!
 
Might be within specs but I like mine at .8-1.0
1.5 for an octo might be ok.

I usually run 1.2" as a target.

But yeah, Aqualung FSM would say it is within spec for breathing resistance.

However, the IP is low. 135 psi, +/- 5 psi. I would take it to an authorized dealer and have it raised slightly while you're getting an air fill or something.
 
So they set the reg up so that probably 98% of there customers would be happy with it. Most would not know the difference. You paid more because you had well trained experienced techs setting up your regs after purchase, and if they are not how you like you can drive all the way back to the dive shop and they will do it again for free. What it really boils down to is you paid more for convenience and your safety. So do you believe this BS I just spouted? Ya I did not think so. When I first started diving I too purchased my regs like I was supposed to. Now I have sold all my regs I purchased "like I was supposed to" and replaced them with products from a company that not only will allow sales of parts to the end user but will also train you to to do the repairs. I still can't believe people still buy this "It's for your own good" BS. A pretty good rule of thumb is when a salesmen implies that he is looking out for your welfare, he is only looking to line his own pockets.
 
So they set the reg up so that probably 98% of there customers would be happy with it. Most would not know the difference. You paid more because you had well trained experienced techs setting up your regs after purchase, and if they are not how you like you can drive all the way back to the dive shop and they will do it again for free. What it really boils down to is you paid more for convenience and your safety. So do you believe this BS I just spouted? Ya I did not think so. When I first started diving I too purchased my regs like I was supposed to. Now I have sold all my regs I purchased "like I was supposed to" and replaced them with products from a company that not only will allow sales of parts to the end user but will also train you to to do the repairs. I still can't believe people still buy this "It's for your own good" BS. A pretty good rule of thumb is when a salesmen implies that he is looking out for your welfare, he is only looking to line his own pockets.

Yeah, I had an attack of acute laziness combined with more disposable cash than usual- didn't want to have to think about, just buy and dive- like the average recreational diver does! Trouble is that I know enough to know BS when I hear it and how a top shelf balanced reg should breathe- sometimes ignorance must be bliss!
 
Sounds like you played secret shopper. If ya give a crap about being a return customer call on Monday and ask for the owner and give them some feed back. Who knows may next time in they will give 10 % off.
 
I can't speak for Houston area LDS practice. In our area, at least in our shop, our standard price is usually ~10% off MSRP. We are not deep discounters and usually don't match (or try to match) Leisure Pro / Scuba Toys, but we try to be competitive.

As for the regulator set up: the breathability was probably more a reflection of the second stage adjustment than an IP of 125 vs 135. But, there really isn't any excuse for being that far off the target IP setting if they set the regulator up right before delivery, at least with Aqualung products. There are a few brands that seem to have some issues with stability of IP, but even then, it appears that the set up was just sloppy - or, your measurement was off. I can't fault them for setting the cracking pressure where they did. But, I can fault them for not asking if you had a preference based on prior experience, and I really prefer myself to have a customer test breath a reg whenever possible, particularly if they don't have exhibit a lot of familiarity / experience with cracking pressure numbers.

I definitely agree with Scared Sill's suggestion to provide feedback. Whether that leads to some discount or not is probably not as important as to let the shop know they are not meeting the expectations of at least one customer. You can certainly say, 'Look, I purposefully bought local, and I frankly paid more than I should have, even buying through a LDS. And, I am less than enthralled by your service.'
 
I can't speak for Houston area LDS practice. In our area, at least in our shop, our standard price is usually ~10% off MSRP. We are not deep discounters and usually don't match (or try to match) Leisure Pro / Scuba Toys, but we try to be competitive.

As for the regulator set up: the breathability was probably more a reflection of the second stage adjustment than an IP of 125 vs 135. But, there really isn't any excuse for being that far off the target IP setting if they set the regulator up right before delivery, at least with Aqualung products. There are a few brands that seem to have some issues with stability of IP, but even then, it appears that the set up was just sloppy - or, your measurement was off. I can't fault them for setting the cracking pressure where they did. But, I can fault them for not asking if you had a preference based on prior experience, and I really prefer myself to have a customer test breath a reg whenever possible, particularly if they don't have exhibit a lot of familiarity / experience with cracking pressure numbers.

I definitely agree with Scared Sill's suggestion to provide feedback. Whether that leads to some discount or not is probably not as important as to let the shop know they are not meeting the expectations of at least one customer. You can certainly say, 'Look, I purposefully bought local, and I frankly paid more than I should have, even buying through a LDS. And, I am less than enthralled by your service.'

Houston is not a cheap place to shop for anything like scuba gear, there doesn't seem to be any competition- probably because there is a significant number of high income oilfield professionals and they are the target audience?

As far as the set up- I seriously doubt that ANYTHING was actually checked (the first guy I spoke to didn't even know what the IP should be!), all the first and second stages were separated under the counter and I think any two were simply screwed together, pressured and maybe the purge button pushed to see if it worked. Regulators, especially balanced second stages, are quite tolerant of IP differences and not being correctly adjusted is probably not a safety issue generally, so why worry about it?
At least if you buy a reg from Leisurepro it comes complete and assembled in the box from the factory, the last person to set it up as a working unit was the factory technician and it is probably tuned quite well.
In addition, if you don't like it send it back! L/Pro will give a full refund without question. Maybe I should just say I wasn't happy with it, ask for a refund and see what happens, no happy refund I'll bet!

Honestly, it's a buyers market and an educated buyer can do a lot better this, I just thought I would roll with it and try the "buy from an authorized LDS" experience- it has been underwhelming and it appears that some LDS have become complacent because the average diver is maybe not too discerning.
I am probably locked into this purchase but will definitely not be returning to this store to have the reg serviced, which raises the next interesting problem. I will take the reg to the "other" local Aqualung dealer for a service next year and he will not be very interested because I didn't buy it from him, at this point I am having a difficult time seeing the advantage of buying authorized LDS over a reputable on-line source!
 

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