Rusty Shackleford
Contributor
I would call the manufacturer directly and tell them your predicament. You may be able to send them back to the factory.
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If you do switch manufacturers, the situation is the similar with Scubapro. Basically, the free parts for life program are completely at the discretion of your dive shop. Unless you decide to lawyer up, that is... but I'd bet you'll need that receipt if you do... and a lawyer will probably cost way more. But it would probably feel pretty great.or is it time for this life long aqualung/apex customer to move on to a new vendor?
If you do switch manufacturers, the situation is the similar with Scubapro. Basically, the free parts for life program are completely at the discretion of your dive shop. Unless you decide to lawyer up, that is... but I'd bet you'll need that receipt if you do... and a lawyer will probably cost way more. But it would probably feel pretty great.
Ah yes, I guess I forgot they added all those requirements.I believe the PFL program with Scubapro is not only service intervals but you have to buy a computer, reg, and BC to qualify - if I remember correctly.
Ah yes, I guess I forgot they added all those requirements.
I purchased an apex regulator in 2009 from my local shop and have had it serviced there yearly, getting free parts. The owner retired and closed the shop. Unfortunately, I cannot find the original receipt and the owner does not have the records but he did register the product online for me. I have receipts from 2012 through 2018 which all show free warranty parts. The new shop that is servicing my gear says that they will not give me the free parts without the original receipt. Is there anything to be done about this or is it time for this life long aqualung/apex customer to move on to a new vendor?
Since I have a good working relationship with my local O-Ring shop, I usually just buy the O-Rings that I want to replace and rarely have to buy a service kit.