greilinda
Registered
I ave a question for Chris.
My wife and I both have Suunto Zoops.
We bought them at the same time and they were set up at the same time. We've only had them for a couple of months.
Both computers are not recording temperature while diving. It comes up as 0 degrees celcius for the whole dive.
This is a new problem. I originally downloaded them using DM4 and there was temps in those logs.
I've also been downloading them previously to Divelog 5.0 which was showing temp logs.
I noticed that they stopped recording the temp logs on Divelog 5.0 at about the same time.
As I was using divelog 5.0 in an unpaid evaluation mode and it advised some features were blocked after 10 dives, I initially figured that it may because the feature was blocked.
I have just downloaded the DM4 again after much frustration, as explained in another post, and ALL the dives recorded from both devices have no temp recordings during the dive.
They do however have a before and after temp reading, so it appears they record in air, just not submerged.
Is this a function I need to turn on?
As mentioned, I have recordings showing temps from earlier dives when downloaded earlier. It has definitely been working, and I am unaware of any changes I may have made, especially considering both devices have stopped. I may have inadvertently done something to one, however I can't imagine inadvertently doing it to both.
Please advise ASAP what can cause this as while I am happy with the device if it was working correctly, I am fast becoming a non customer. If you couldn't get your software right, then I don't have a lot of faith you can get your firmware correct.
If it's my fault then I'm happy to apologise and renew my faith in Suunto.
If I have to send my devices back for warranty then I'll be quite concerned considering I have two that have the same issue.
If they have an issue and they need to be sent back, I'll be asking for full refund due to fault and looking at a different brand. I would however send them in for warranty if interim devices are supplied while being repaired.
Greig
---------- Post added May 11th, 2013 at 01:29 PM ----------
Another concern I have is it seems the DM4 can't differentiate between multiple devices and store the dives for multiple divers.
Am I supposed to have the software loaded multiple times on the one PC, or alternatively do I need to have multiple pc's with the software loaded on each to be able to store each divers dives separately?
If it won't store multiple divers then again I'll be forced to spend money on alternative software. It would be very shortsightedness on Suunto's behalf to presume there would be one diver in a family and you would be required to have a PC for each diver.
My wife and I both have Suunto Zoops.
We bought them at the same time and they were set up at the same time. We've only had them for a couple of months.
Both computers are not recording temperature while diving. It comes up as 0 degrees celcius for the whole dive.
This is a new problem. I originally downloaded them using DM4 and there was temps in those logs.
I've also been downloading them previously to Divelog 5.0 which was showing temp logs.
I noticed that they stopped recording the temp logs on Divelog 5.0 at about the same time.
As I was using divelog 5.0 in an unpaid evaluation mode and it advised some features were blocked after 10 dives, I initially figured that it may because the feature was blocked.
I have just downloaded the DM4 again after much frustration, as explained in another post, and ALL the dives recorded from both devices have no temp recordings during the dive.
They do however have a before and after temp reading, so it appears they record in air, just not submerged.
Is this a function I need to turn on?
As mentioned, I have recordings showing temps from earlier dives when downloaded earlier. It has definitely been working, and I am unaware of any changes I may have made, especially considering both devices have stopped. I may have inadvertently done something to one, however I can't imagine inadvertently doing it to both.
Please advise ASAP what can cause this as while I am happy with the device if it was working correctly, I am fast becoming a non customer. If you couldn't get your software right, then I don't have a lot of faith you can get your firmware correct.
If it's my fault then I'm happy to apologise and renew my faith in Suunto.
If I have to send my devices back for warranty then I'll be quite concerned considering I have two that have the same issue.
If they have an issue and they need to be sent back, I'll be asking for full refund due to fault and looking at a different brand. I would however send them in for warranty if interim devices are supplied while being repaired.
Greig
---------- Post added May 11th, 2013 at 01:29 PM ----------
Another concern I have is it seems the DM4 can't differentiate between multiple devices and store the dives for multiple divers.
Am I supposed to have the software loaded multiple times on the one PC, or alternatively do I need to have multiple pc's with the software loaded on each to be able to store each divers dives separately?
If it won't store multiple divers then again I'll be forced to spend money on alternative software. It would be very shortsightedness on Suunto's behalf to presume there would be one diver in a family and you would be required to have a PC for each diver.
