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Yet another great customer service story from Shearwater

Discussion in 'Shearwater Research' started by wetb4igetinthewater, Mar 24, 2017.

  1. wetb4igetinthewater

    wetb4igetinthewater Instructor ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Seattle
    4,317
    2,678
    113
    I have two Shearwater Perdix's. One regular, one AI. I lost somehow one of the transmitters and for the life of me, I cannot find the other box. I have Bluetooth on my laptop and an extra Bluetooth adapter, neither of which I was able to connect to my Perdixes. So I sent an email to Shearwater if they have a list of known good Bluetooth adapters.

    Their response? Drum roll please...

    They asked for my address to send me a new one. They could have said "we'd recommend purchasing one of ours for <reasonable amount, because Shearwater>" and I probably would have done just that. But no. They want my address to send me a new one. Free of charge.

    Wow. Just wow.

    I've been courted by other tec dive manufacturers. But no one has the history, the user interface, the amazing battery life, and customer service as Shearwater. This is why I recommend to my students Shearwaters. What an amazing company and product.
     
    DVD77, ScubaSteve85, cerich and 6 others like this.
  2. kelemvor

    kelemvor Big Fleshy Monster ScubaBoard Supporter

    # of Dives: 100 - 199
    Location: Largo, FL USA
    6,286
    3,448
    113
    Yay Shearwater! I had a very similar experience with HOG/EDGE once.

    Some companies understand good customer service, some don't.
     
    Uhweh likes this.
  3. Dive Cochran

    Dive Cochran Dive Equipment Manufacturer

    # of Dives: 5,000 - ∞
    Location: Richardson,TX
    82
    32
    18
    If you look up the definition of Customer Service in a dictionary, there would be a photo of Shearwater Research
    Awesome owners , Awesome staff and Awesome dive computers.
    :canada:

    John Corso
    Sales Manager Worldwide
    Cochran Consulting, Inc
    Richardson, TX
     
  4. wetb4igetinthewater

    wetb4igetinthewater Instructor ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Seattle
    4,317
    2,678
    113
    Transmitter arrived last night. That was fast. I could never expect such great service from a company.
     
    Dive Cochran likes this.
  5. Andre_N

    Andre_N Nassau Grouper

    # of Dives: 100 - 199
    Location: Seattle
    87
    18
    8
    Amazing. My next computer will be from Shearwater Research.
    Suunto Solution alpha as a back up.
     
    Dive Cochran likes this.
  6. rongoodman

    rongoodman ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Albany, NY
    5,174
    1,854
    113
    Your Suunto will probably have a nervous breakdown trying to back up a computer running Buhlmann or VPM.
     
    Jim Lapenta likes this.
  7. RyanT

    RyanT ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Maryland
    1,921
    1,637
    113
    I had exactly the same experience from Shearwater. My bluetooth dongle (sorry that word still cracks me up) died. I contacted shearwater about it and less than a week later, a new one arrived on my doorstep, no charge. Kinda makes me want to buy another Perdix as my backup!
     
    Dive Cochran likes this.

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