3-Ring Octopus:Reefhound - Again...I never said "all or none"...the words were "take too much of your business..".
The words were "Is the loss of a good working relationship...worth a $35 savings to you on some dive lights?". So was this a meaningless question?
3-Ring Octopus:As to the point of not getting your reg serviced locally...wouldn't it teach you a lesson? Around here, not getting a reg serviced by them means either shipping it back to the manufacturer for service or driving 100 miles + to the next closest LDS for service (if they'll do it..).
Yes it would, the lesson being not to do business with that LDS. And more importantly, not to recommend them to the all the other new divers that often ask me for advice on where to get service, training, and gear.
What's wrong with shipping? It's a helluva lot cheaper than the gas it takes to drive around town and not an inconvenience at all to the one who simply plans ahead. If you're the type that waits until 2 days before your trip to Palau to dig your gear out of the closet and blow off the dust, yeah I guess you're screwed if you suddenly remember your online reg needed service.
Overhead: what you don't understand is most big etailers also have local stores. Think of them as an eLDS. Some of them like Phil Ellis have been on here many times to illustrate that their online segment actually carries greater overhead than a plain LDS.
Larry from Scubatoys would take issue with your allegation that the online guy is less experienced or knowledgable about product. As would Phil at DiveSports or Joel at TDL or Tobin at DSS.
It seems to me most divers that get past Rescue level seek out independent instructors. As for dive buddies and trips, dive clubs offer more.