I attended one of Eric Cheng's digital photography clinics at the Boston Sea Rovers in early March. He showed off this cool gadget called WhiBal. It was four cards riveted together, one white, two different grays, and one black. He showed how he used it to color correct his photos. What a cool idea!
Jazzed, I decided to order one. I ordered it on March 11th. Three weeks later I had to send them an email, asking where it was. On April 2nd, they said they would ship it tomorrow. On April 3rd, I received an email saying it had shipped. I thought I was all set.
Well, it arrived, and it was not what I ordered. So I had to contact them again. On April 7th, Michael said he would be happy to make the swap, but would I explain why. So I did. I also had a deadline of April 21st as the last possible day I could accept delivery, due to an upcoming trip. Five days later, April 12th, he contacts me and says "Oh those 4-cards are tough to come by. How about one of these instead?"
I explained how I wanted what I ordered, that was why I ordered it, that I needed it by April 21st, and on April 13th he said he didn't understand, but would be happy to send me a refund. Then he added, "We can make you a 4-card if you want." YES!! That was what I had been asking for all along. So I said "Yes, please.", and promptly returned the wrong but originally shipped item to him.
Monday, the 17th, I get an email from him asking why I returned the item, and what action are we taking. So I again explained the entire saga .... I ordered the 4-card pocket and you sent the 2 card version, I want to swap it and you said that was possible, I need it by the 21st. Everything. And then I asked... "Can you send me what I ordered?"
Today, the 18th, I get an email saying they can ship the 4-card, but it will require express shipping and so he's refunding my money instead.
CRIPES!
So, be wary of using this vendor and instead try to find something on eBay. You do not want to live my nightmare.
Eileen
Jazzed, I decided to order one. I ordered it on March 11th. Three weeks later I had to send them an email, asking where it was. On April 2nd, they said they would ship it tomorrow. On April 3rd, I received an email saying it had shipped. I thought I was all set.
Well, it arrived, and it was not what I ordered. So I had to contact them again. On April 7th, Michael said he would be happy to make the swap, but would I explain why. So I did. I also had a deadline of April 21st as the last possible day I could accept delivery, due to an upcoming trip. Five days later, April 12th, he contacts me and says "Oh those 4-cards are tough to come by. How about one of these instead?"
I explained how I wanted what I ordered, that was why I ordered it, that I needed it by April 21st, and on April 13th he said he didn't understand, but would be happy to send me a refund. Then he added, "We can make you a 4-card if you want." YES!! That was what I had been asking for all along. So I said "Yes, please.", and promptly returned the wrong but originally shipped item to him.
Monday, the 17th, I get an email from him asking why I returned the item, and what action are we taking. So I again explained the entire saga .... I ordered the 4-card pocket and you sent the 2 card version, I want to swap it and you said that was possible, I need it by the 21st. Everything. And then I asked... "Can you send me what I ordered?"
Today, the 18th, I get an email saying they can ship the 4-card, but it will require express shipping and so he's refunding my money instead.
CRIPES!
So, be wary of using this vendor and instead try to find something on eBay. You do not want to live my nightmare.
Eileen
