jbm
Contributor
King Kong Matt once bubbled...
My point in the previous thread is that, in my humble opinion, our difference in attitudes is as much responsible for our differce in experiences at the local LDS as anything else.
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King Kong Matt once bubbled...
My point in the previous thread is that, in my humble opinion, our difference in attitudes is as much responsible for our differce in experiences at the local LDS as anything else.
One thing to add that my LDS does for most long term customers .... after hours air fills .... 90% of the time he will drop what he is doing and come to the store to fill your tanks if asked.Northeastwrecks once bubbled...
Real Simple. Great Service, nice people, assembled to my specifications by people I trust. Add in a pleasant atmosphere, great return policy (those rare times that it has been needed) and a great group of dive buddies. Finally, access at all hours and free delivery to my house by the owner if it comes to that.
And to answer your question. No. If I ask to try something on or to test drive a vehicle, it is because I'm interested in buying from the person or store.
yknot once bubbled...
What are your LDS's doing to fend off internet competition?
yknot once bubbled...
In respects to LDS's in Florida, why do you think the service and prices are so poor? I would think that with so much competition someone would have emerged as a local standout.
Genesis said
"Airlines are legendary for lying to their customers about the cause of delays.
They do it out of the profit motive - a little-known fact (which is going away as the paper ticket disappears) is that you can endorse a ticket over to ANY airline, and if it is on the same route, they can recover from the issuer the face value!
So, here you are in Chicago, with a flight due to leave for LA. Its on United. They KNOW they have a mechanical problem with the plane and it will be an hour late leaving - if it leaves at all.
Two concourses over, American has a flight going to LA 30 minutes later.
Now, as the United Gate agent, do you tell the truth, and have me, as the customer, turn around and walk down the two concourses, fly standby on the American plane - and have your company EAT the price of my ticket? Remember, that really didn't cost your company anything (you didn't take me anywhere if that happens), but you WILL have to fork up the money to American.
Or you can lie. You can tell me the plane is boarding "in 15 minutes", and that they are just about done solving the problem.
If you do that, and I buy it, I sit there and wait. The American flight departs. You now have my stuck in a box, and even if the plane NEVER leaves the ground, you have my money."
Genesis once bubbled...
I had a so-called "vendor" try that kind of bullying tactic on me - exactly once.
I have a photocopy of a six-figure check, which I deposited and cashed, for my trouble.
Genesis once bubbled...
i
Show me a DUI dealer, for example, that will eat a drysuit that THEY measured you for but doesn't fit right - and who will put that policy in writing before you place your order. You can't find one. Why? Because DUI's policy is that its not THEIR problem even if their agent does the measuring.
Genesis once bubbled...
The airlines could write the book on how NOT to engender customer loyalty.
neil once bubbled...
I was fitted at DEMA for a drysuit. It fit like crap. I called DUI and they said have your rep look at it. I said, "how about I drive to your factory and have YOU look at it?" They said ok. The head of design saw me in it, said, and I quote, "that doesn't fit you, let us have it back". A couple of weeks later I had a proper fitting suit. Your turn.