Spent a few weeks there at the tail end of last year.
Room: awesome. Tones of space (including shelves), comfy foam beds, plenty of plugs.
The bad: said plugs are very loose fitting plugs. Not horrible, just have to find the angle for it to settle into to make contact (if using 2 prong plugs. 3 prong plugs had 0 issues). Having said that, I managed keeping 20 batteries a day charged with no issues.
Food: buffet is heavy, can be carb filled, and chicken/pork was generally overcooked. And the 'snack' labelled items were a mystery every day (although the cheese/jalapeño poppers were very tasty). They do know how to cook their beef down there however. Deserts were tasty (banana cakes and cheese cakes are not to be missed).
Very European centric on spice (ie very mild), so load up on hot sauce if you think something should be spicy (like the aforementioned jalapeño snacks ... very mild, but still very tasty)
If you're on a specific diet, it probably won't work for you. But there are fridges in the room for any food you need/want to store.
Staff: awesome, nice and friendly.
Toucan: Awesome staff, excellent DM's. Can spot small critters from a long distance away.
Their boat diving is very structured to new divers. Shallow and 'short' dive profiles (1st dive 60ft for 60min, 2nd dive 40ft for 60min). Unless there is a compelling reason to go deeper, you'll find 95% of the life in the 60-20ft anyways. I just used 1 AL80 or 63 for the pair of boat dives getting in over 2hrs of bottom time. Usually spent at 60-70ft for both dives (1st half, then back shallower)
Lots of tanks available (Air/Nitrox(Membrane)/yoke/din) in AL63/80/100's
Will deliver Nitrox tanks to 3 spots on the resort (18 palms dive site) if requested (Air tanks are already distributed by default). Just leave empty tanks on the 'boardwalk' with the cap off when done. No lugging tanks required, and use of wheelbarrows are available if you have a lot of equipment. I just wore my SM harness from my room/locker with 0 complaints .... my room was the furthest away from the restaurant entrance. I generally enterd there and exited at the activity centre end, right close to my room/locker.
There are also rinse stations at the 3 locations too.
Would I come back? Yes.
But I'd like to check out other places next time (Not AI.... I rarely do AI, actually this is my 2nd AI) for variety And get a better feel of the island.
Anything else, ask away.
_R