Bookworm11
New
I booked a dive trip to Bali with Two Fish Divers in August. I began emailing them prior to that. I was to stay 3 nights in Amed, dive 3 nights, go to Nusa Penida, stay 5 nights, and dive 4 nights. I am Advanced Open Water certified with 30 dives at that time. Two Fish was to prove transport, hotels, and diving. The AMED beach resort is, where I stayed. Basic, but no drawers at all in the hotel, and the bathroom ceiling is not completely enclosed, so lots of mosquitos get in. I asked for mosquito coils the first night, but none arrived. The hotel restaurant has basically no service. I always had to get my menu and ask for the bill. I never got a copy of each meal bill (each were, signed to the room.) When I checked out, I never got a total bill or any bill. You got breakfast at the hotel. After each dive, you got a few cookies. The one day, at the beach there was a nice building with pillows to sit on and a bathroom. But we instead sat on dirty tree stumps and a dirty wall. My boat departure at 3 pm the final day was moved up an hour with an hours notice as supposedly the 5 pm boat was canceled and there was only a 4pm boat. So I had an hour to eat lunch, pack, and shower. We got to the boat at 3:40. There was only a 3:45 pm boat which I missed and a 5pm boat. So I sat on a wharf for 70 minutes and had to lug 2 heavy suitcases, my carryon and a backpack down a flight of stairs and along a long wharf. The Nusa Penida shop was awesome. But the shop owner and I had some disagreements. He didn't provide me with a hotel bill until 4 days later, and it was never itemized. He, said he would investigate the boat incident twice, and never did. He basically implied I made the whole thing up and said I called his dive shop's rubbish, which I never ever did. Then he ended up canceling my last day diving at 5:30pm without ever talking to me, providing a replacement company, or giving any reason at all. He still has not given a reason. I feel this was totally unprofessional and totally unjustified. I cannot recommend anyone booking an entire trip with this company, despite the great dive staff and superb dive masters. Words can't say how disappointed I am to come so far and miss my last day of diving. I guess I couldhave booked with another company, but at that point, the dive shop still had my mask. Also, the currents are tricky there, and I'm only really comfortable if I know the shop and dive master. Each of the three previous days had dives with tricky currents. If the dive shop owner had said I cursed at him, or was rude to his employees, or other Divers or had been engaged in unsafe diving, I would have no issue. As it is, I can only think he decided he didn't like me and thought that enough reason to ruin my last vacation day. I've never had any instance like this with any dive shop. I've dove in Mexico, Belize, Egypt, Thailand and now Bali. It's left a very bad taste in my mouth.
