Flareside, Jerome (DM) and Jack (Captain) were great. Bear in mind that two of us are pretty experienced (I have about 5000 dives logged and have worked and taught in the Caribbean and elsewhere) and Mrs. Stoo is an experienced warm-water diver. We try to be easy to get along with and find that DMs respond with allowing us to do our thing. Jerome dove with us for the first couple of days, but once the other folks arrived, we dove on our own. As a photographer, I really appreciated that. On our second Blue Hole dive, we were on our way back before the other people had even started to head down.
Both Jack and Jerome are jovial types and we really enjoyed diving with them. There was a lot of good-natured teasing on board (usually with me being the "victim") and because Huracan is such a small place, we saw a lot of the two of them after diving was finished for the day, which we enjoyed. (At Turneffe, this is frowned upon). I didn't really see Jerome in the water with the less experienced folks, but I also know that Ruth added another DM-in-training to assist with a couple of folks who were having trouble with the rough water.
In other words, we were looked after really well.
I should probably add that the dive boat "Mulac" is very nice boat to dive from. The boats at Turneffe are very small, (maybe 20' tops, single engine, and completely open). Mulac is larger (guessing 28', twin 150s and has a cuddy cabin to get out of the weather when necessary). As a boater, I appreciate the twin engines for safety.
Entry into the water is by back-roll. There is a small ladder on the transom which was a bit tiny and squishy. One rather "large" gentleman who dove with us had to have his tank/BC lifted in as did Mrs. Stoo. (She is almost 100# so climbing out with an 80 and weight integrated BC is a bit much.) There were no complaints from the crew about hoisting gear... or anything else for that matter!