Kia orana,
I wish to comment as the owner / operator of Pacific Divers to postings on this thread. I take all comments barring the initial post as valid as thank in particular, Seaturtle29 for stating what would not have been known to most readers.
I do thank Gary for his actions on that day.
Pacific Divers maintains operating standards in line with and exceeding those of many dive destinations. We strive to attain standards in line with those of similar operators in New Zealand and the United States, even though we are not legislated to do so.
With regards to the manning of boats, our policy is this;
Our boats remained manned on every dive trip. We have a minimum of 2 staff on every dive trip. One is to be in the water conducting the dive, while the other is to be on the surface prepared to lend assistance to any diver that requires it and assist the dive leader in facilitating the dive preparation and post dive activity.
Because of the small size of our operation (max 7 customers per trip), we do not have the capacity for a full time boat captain. We did try this for a period of time but it was unsustainable for a couple of reasons. As a result we use our dive staff and divemaster trainees to man the boat. The person who has overall responsibility for the conduct and management of any dive trip is the divemaster / instructor who is leading the dives.
It is standard that all our DM trainees receive their First Aid and Boat Operations training as the first part of their internship. They do not man the boat until this is achieved.
In this case, I must stress a one off event, there were short comings. The boat was manned, not by a Divemaster Trainee, as stated by Kristen (Seaturtle42), but by the partner of our senior dive instructor. It was on his advise that she manned the boat during that dive excursion. I was out of the Cook Islands and had left the day to day management of the business in my partners hands however I endorse her decisions.
As a result of this incident we have formalized our policy for assessing capability for manning the boat which includes verification of the ability to operate the boat and all equipment on board.
Therefore, this will not happen again.
We strive to maintain an operation of the highest quality. With regards to safety, we always man our boats with a first aid qualified and capable boat operator and we provide a Divemaster or Instructor certified guide with every dive. Our boats have Oxygen on board. We provide Personal Dive Computers to all divers as part of our free gear rental, we use quality products in our rental range with Oceanic dive gear, Neo2 and Ion masks, and Mares AvantiTre fins.
We do not limit dive times to squeeze in more dive trips and we give the full surface interval required to ensure quality second dives on our two dive trips.
There are several other extras we include such as complimentary mask defog, photos of your dive, refreshments and free transfers to and from our operation.
We are the only operator in the Cook Islands that can attest to these standards.
There are 2 operators in the Cook Islands, one being Kristens former employee, that leave their boats completely unattended during dives. On two occasions I am aware of our boatman has had to assist divers form another operator who have been sent up early (I assume they were low on air). Upon reaching the surface they had forgotten to inflate their BCD and were unable to exit the water without any assistance. One required verbal instructions, the other required physical assistance to avert a panic diver situation.
We have learnt from our mistakes and continue to improve our operation. They havent learned from theirs.
Talk about stupidity. I dont know who is more stupid, these guys for leaving their boats unattended, or the people that dive with them.
Ka kite e kia manuia,
Steve Lyon
Pacific Divers
www.pacificidivers.co.ck
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