Are you sure you aren't confusing them with Wall to Wall?
Most certainly not. I still have the emails from my initial contact and my copy of the charge slip.
Off the Wall didn't leave "from the shop" when we used them.....
We were picked up at the Hard Rock in a van and transported to the shop that is shared with a couple of other small dive ops. We boarded the boat from the pier behind the shop, and set out towards the beach in fromt of the condo from which we picked up the last three divers before heading to the dive sites.
Sorry you had a bad experience.....
Thanks. It happens. We only dove with them one day, and of course we by random chance may have been out on that rare one-off not-so-great day for them. Unfortunately that day resulted in a bad impression, and enough things were wrong in my observation that I would be disinclined to try them again or recommend them.
Sounds like you were unwilling to accept the judgment of the staff.
Not like we had a choice in the matter, but of course we accepted our fate without inciting an argument. It was the
way we were told. It was more the statement they made that they did not want to do a 40 minute run in each direction, and was less about conditions in the area. The attitude of the statements implied, "there's no way we'll go there, why did you think we would?" It wasn't the weather; in fact we were told that they day we were out was one of the best weather days in a week or so. But they also told us that Stingray City was totally blown out that day, which was contradicted by many others to whom we spoke. I'll never know the real truth since I wasn't able to get there, I just have conflicting statements from a large number of happy people that did to counter the DM's.
You know, it's fine if they are generally disinclined to want to go there. I understand that running for 40 minutes each way burns a lot of fuel and time, which is why we accepted a 40% higher price per diver to be able to get there. When I contacted Danny almost two months in advance I told him that going to Stingray City was a high priority for us. If they were not interested in accommodating us, which is the attitude I got on the boat, then they could have told me in advance and I'd either have booked with someone else or been prepared in advance to not go there. That simple. The expectation of them fulfilling my request resulted in me sending them another couple that also really wanted - and expected - to go hang with the stingrays for a bit on that same day. That couple was going to book a private charter and was looking for someone to share; instead they dropped that idea and booked alongside us on the OtW trip.
In spite of the fact that I was on vacation I would not have let my wants compromise my safety or that of others on the boat. I was quite impressed when every diver was told to use a computer and given one to use before the first dive. I wasn't impressed when two of them didn't work correctly and instruction was not available on even the basic operation for those that were. I also wasn't impressed with some of the equipment problems I observed. Don't get me wrong, I don't expect the DM to be the support specialist for every item that comes onto the boat.
However if it is equipment that is declared as mandatory to use and is supplied by the operator, they
should make sure it is operable and that the user is comfortable with the basics. Everyone had to
have a computer, no one had to
use the computer. False sense of safety. I also wasn't impressed when inexperienced divers were sent into the water and told to descend and that the DM would be in some time after them. Gonzo diving is not safe diving.
I did take the other "stingray" couple aside and ask their opinion of the dives, boat, and crew as we were heading back to the shop. There impressions mirrored ours. We weren't angry and we did enjoy the dive sites, but we were disappointed with what we believed was a bad choice of operator.
~ Matt