I have to post...and please, I work at a competing shop, so don't take my comments as directed at the shop you mentioned (or any dive center in particular). I just wanted to follow up a bit on Karin's post...
The need for gloves really comes down the actual dive. If you are in strong currents, you are prepared for that by your guide and you are in a location that using gloves ot steady your self is required - then it may be needed. I have never experienced a dive like that in Thailand. Komodo, Vancouver...yes. If people are bumping into each other - then possibly the dive guide should be more attentive to the group or planning the dive a bit differently. If the current is too strong, it is common sense to call the dive.
Those pokey sticks are tools of last resort...in my opinion. The one time I have found them to be useful is for photographers to steady themselves - as a version of a tripod, which is much better than grabbing the coral. But again - should everyone on a dive have a camera?