jsarche
Registered
I just wanted to relate my happiness with SeaLife and its customer service. As I was preparing for my (absolutely awesome) late-October trip to Roatan, I attempted to charge my something-like-8-years-old Micro 2.0 camera, and it was completely unresponsive. It wouldn't begin charging and wouldn't turn on. I harangued my divemaster into sharing his videos with me during the trip, and when I got home, I got an RMA authorization and sent the camera back to SeaLife for evaluation and possible repair, depending on the cost. The day after the camera arrived there, I got a phone call from a representative who said the repair would cost around $200, but that SeaLife could offer me a steep discount on a brand-new Micro 3.0, which I quickly took advantage of. I really appreciated the gesture, and wanted others to hear about it. I've had similar experiences with some other companies, and this is one of the ways those companies and now SeaLife have earned my loyalty as a customer.
