Should I walk and/or run from this LDS?

[Buoyant1]

Unless the check bounces, its good business sense to refund using a check as proof of refund. B e thankful you are not getting a rain check or being strung along

There's always that "store credit" thing that bugs the crap out of me (although at my LDS it's moot since I'm dropping money there with regularity...gear, parts, fills )

 

[Damselfish]

I don't see anything to worry about, no point digging to find a problem in innocent actions.

Whenever I pay cash for something and return it they always give me cash, I've never been offered a check in person by any business instead of cash. There are certainly lots of ways to keep records without a check. But if I called someplace since there was nothing physical to return and they offered to mail me a check so I didn't have to go there that makes perfect sense.

 

[Randy43068]

I have a LDS near my house that is very convenient. I purchased just about all of my gear there last summer and have been wanting to see how they did with training. Recently, I got their newsletter where they offered a Sea Signs class for $50 and I figured, "What the hell, it may be fun." I signed up and paid on 5/27 for the class which was scheduled for 6/9. I got a call 6/2 from the LDS saying that the class scheduled for that night was being cancelled since I was the only person to sign up and my credit card would be credited the $50. I said, "Uh, okay, I paid cash." To that they said, "Really? Okay, we'll send you a check." I said, "I don't think so. I'll stop by the shop and take cash since that's how I paid you." To that I got a pissy, "Fine." Then I asked, "By the way, I thought the class was scheduled for NEXT Monday and not tonight." Dead silence. "Uh, hold on." More silence. He comes back and says, "Wow, you're right. Do you still want cash?"

Should I be worried?

Jim

What the hell.. if you like them keep your biz there. Just be sure to keep good records of your transactions with them.

 

[don Francisco]

Absolutely no problem with check vs. cash. As others pointed out, it's just good business practice, since since allowing employees to give out cash from the register opens a can of worms.

When I was in retail we paid on the spot refunds in cash for same day returns, essentially voiding the sale. Other refunds were processed by issuing a check, which at the customers option we would then cash. Mailing the check instead of making you come to pick it up is a courtesy, which is good for both of you. The store can issue the check when the bookkeeper is there & you save the time and effort of having to go fetch it.

As to the date error, who knows? A clerical error, detritis happens; that wouldn't affect my opinion of the LDS. You might read the "did I take it wrong" thread for contrast. dF

 

[rollerboi]

I've worked in accounting before, for a camping company that has two retail locations and an internet presence. All locations deposit the checks each night. If there are discrepancies, or any kind of over/short, it was our job to audit the receipts for that period and figure out which payments match up.

It is so, so much nicer and easier to research checks that have been written/cashed than wonder about some line item cash payout from the till.

This is just good accounting practice, and definitely should not be a mark against the store.

 

[GSDMan]

The check never really bothered me. I just included it because it was part of the conversation. What bothers me is these people don't have a clue when their classes are and they seem happy as can be to display their cluelessness to their customers. I'm also more than a little surprised that no one here seems to see a problem. Am I really that much of a hard a55 to expect professionalism from professionals?

Jim

 

[Damselfish]

I don't think one instance of someone getting messed up about the date on something equates to not having a clue. It's the sort of thing most everyone does occasionally when they look at the calendar cross-eyed or something. There are lots of unprofessional things a dive shop can do, but I don't think this qualifies. I think I'd lighten up.

 

[mikediveguy]

most shops up here just have a 'clerk' behind the counter, hopefully atleast certified! so what do you expect for min wage? lol

 

[diver 85]

most shops up here just have a 'clerk' behind the counter, hopefully atleast certified! so what do you expect for min wage? lol

Expect???......how bout some rocket fuel for that rocket jet the LDS's rocket scientist just made???..well, maybe it was a pair of size large fins the 'clerk' just put on the shelf----& not the rocket thingy....

 

[GSDMan]

Well, here's an update. We decided I'd wait for a while and, as it turned out, another person signed up for the class so it went on as scheduled. It was entertaining and informative. I also found out why it was so much cheaper than the other Sea Signs classes I'd seen. This was a "seminar" which means they don't cover all the signs covered in the regular class and there are no materials to take home. Here's a surprise, the materials are another $50 bringing the price up equal to the regular classes. I guess I need to read between the lines a little more. Since we both felt we'd never be able to retain all we were learning, we both opted to purchase the materials and, in return, the instructor completed the whole class with us including the test. I don't expect to see a shark or nudibranch in the quarry but I do feel more confident in conversating under water. I would recommend this class to anyone and if you tack on a dive at the end, and some more $ of course, you can turn it into a PADI specialty.

So, while I enjoyed the class, the jury's still out on this LDS. I think the whole fiasco was comical in a pitiful kind of way.

Jim