Its really so simple to service this reg, if a technical dept is not available just take some time, get an exploded diagram and do it yourself. If you work methodically and carefully there is no reason you cant sort the matter out.
Basically as tfsails mentioned, it depends on the model, if its an old unit, it will probably need a piston upgrade to the modern replacement anyway, on the newer units it could either be the flow control unit or the dry air bleed rubber valve. To be sure, in the modern regs, you could just replace the flow control unit (or at least the filter) as well as the dry air bleed valve, its a reletively cheap and very simple operation, at most it will take you 15 minutes.