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Shearwater Service

Discussion in 'Shearwater Research' started by ianr33, Sep 5, 2009.

  1. ianr33

    ianr33 Solo Diver

    # of Dives: 200 - 499
    Location: Wah Wah Land
    My Shearwater Pursuit died 2 weekends ago. Got down to 60 feet and the depth was flashing 0. After the dive the temperature read 522. That seemed a little excessive even for a Texas heatwave.

    Got home and sent off an Email to the dealer I bought it from. 2 hours later I had replies from said dealer and the manufacturer ON A SUNDAY AFTERNOON!!!!!!

    Gave computer to dealer monday after work.He shipped it on the tuesday. Got it back yesterday.

    Total out of cost pocket to me: $0 (Dealer offered to pay shipping one way,Shearwater covered the return)
    Total turnaround time: 10 business day.

    Totally Impressed :)
  2. snowmaker

    snowmaker Divemaster

    # of Dives:
    Location: Maryland
    My experience with Shearwater has been nothing but great also. They certainly understand customer service and back up there products.
  3. duvernet

    duvernet Solo Diver

    # of Dives: 500 - 999
    Location: Toronto, Ontario
    Agree with service standards

    Had issues with the select Button, emailed Shearwater with issues, recieved reply within hours of sending email and after a few more emails, sent the unit to Shearwater. thee days later recieve email from them that issue was a unusal one and where going to replace button, but in the end they emailed saying they are going to ship a new unit instead. talking about backing your product and service. should recieve new unit Monday.
  4. Dr. Doug Ebersole

    Dr. Doug Ebersole Instructor, Scuba Staff Member

    Agreed. Bruce and Lynn really have an outstanding product -- and even better customer service!

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