Shearwater repairs

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Ulfhedinn

-Skill Collector-
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Does Shearwater do there own repairs or do they use a 3rd party company. I seem to remember there was a 3rd party who refurbished them.. and repaired them. Any info welcome.
 
Ty sir
 
In the US, DiveTronics is the authorized repair center.​

Richard Morton is very good. I would highly recommend.

- brett
 
Anyone know the turn around time for a battery change? I'm past the 5 year mark and probably due but have trip coming up at the end of the month.
 
Anyone know the turn around time for a battery change? I'm past the 5 year mark and probably due but have trip coming up at the end of the month.
Pretty quick turnaround for battery tray replacement in my Predator. I sent mine to Shearwater in British Columbia, from Ontario and had it back in 3 days.
 
In the US, DiveTronics is the authorized repair center.​
I heard that DiveTronics is still doing repairs, but warranty service now has to go back to Canada.
 
I heard that DiveTronics is still doing repairs, but warranty service now has to go back to Canada.

That is not exactly correct.

Dive-Tronix is still doing all repairs for the U.S., including warranty repairs. But, they are no longer providing any customer service for Shearwater.

I.e. if you need a loaner or a new charger or screen protector or something like that, you need to email Shearwater, not Dive-Tronix. But, when you send your computer in to be repaired, you'll still send it to Dive-Tronix.
 
https://www.shearwater.com/products/teric/

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