Shearwater quality control

[Marie13]

Geez, OP won’t even address if he bought it in person or online.

 

[Lorenzoid]

How do you know it is cosmetic?. . . .

Sorry, you referred to it as a "smudge." I interpreted that as not a defect that affects functionality. My thinking is that if you told Shearwater it's a "smudge," they too might be unsure what you're referring to. I suppose if the defect makes it difficult to read the screen, it blurs the line (ha ha) between a cosmetic and functional defect. Regardless, I am not disputing that even a cosmetic defect should not be present in a brand-new out-of-the-box computer.

Please keep us posted.

 

[Saboteur]

Have you tried taking the screen protector off? From the picture it looks like an air bubble to me.

 

[rhwestfall]

this gives me pause... again, looks like a drop "delaminated" the screen (but I know nothing of the screens, so my term may be inaccurate)...

 

[rjack321]

View attachment 790265

this gives me pause... again, looks like a drop "delaminated" the screen (but I know nothing of the screens, so my term may be inaccurate)...

Shrugs, looks like finger grease to me

I think the OP is being ridiculous

 

[Joneill]

I bought it from one of the Authorized Demo Centre stores listed in SW website. I will not mention their name because I don’t think it is their fault.

Demo center? What do you mean by “demo” center? That would raise a flag to me. Did you pick it up in person and, if so, why did you not check it before you accepted it and left the store?

Regardless - I’d be getting a replacement from the store I bought it from first!

 

[Divin'Papaw]

I bought it from one of the Authorized Demo Centre stores listed in SW website. I will not mention their name because I don’t think it is their fault.

And you know that how?

 

[Lorenzoid]

Demo center? What do you mean by “demo” center? That would raise a flag to me. Did you pick it up in person and, if so, why did you not check it before you accepted it and left the store?

Regardless - I’d be getting a replacement from the store I bought it from first!

Check out Shearwater’s website. As far as I could see, every dive shop that sells Shearwater products appears to have a “Demo Centre” tag. I think it may simply be their term for what is more commonly called an authorized dealer.

 

[Joneill]

Check out Shearwater’s website. As far as I could see, every dive shop that sells Shearwater products appears to have a “Demo Centre” tag. I think it may simply be their term for what is more commonly called an authorized dealer.

Thanks - must be a Canada’ism

 

[rhwestfall]

I think the OP is being ridiculous

I was giving him the benefit of doubt...