I've owned one of my Predators since March of 2010, and about 6 months ago I noted I was replacing batteries more often than usual. The rate accelerated over the summer and when I swapped batteries in both my Predators prior to a July cave trip, and had to replace one of them at the start of our September cave trip, it became clear the issue was in one Predator not both. I noted the weekend before last that the battery was again dead in the suspect and I replaced it, only to find it was dead again this weekend.
So I e-mailed Shearwater with a description of the problem, realizing it was Sunday and not expecting a response until sometime mid week. However within an hour I had an e-mail with a suggestion and a clarifying question, and within an hour of my response, I had a handoff to Curt and an e-mail from him with the shipping directions to send it in for a new board.
So 3 hours, start to finish on a Sunday. That's exceptional customer service by any standard.
If you're buying a computer from anyone else, you're making a horrible mistake.
So I e-mailed Shearwater with a description of the problem, realizing it was Sunday and not expecting a response until sometime mid week. However within an hour I had an e-mail with a suggestion and a clarifying question, and within an hour of my response, I had a handoff to Curt and an e-mail from him with the shipping directions to send it in for a new board.
So 3 hours, start to finish on a Sunday. That's exceptional customer service by any standard.
If you're buying a computer from anyone else, you're making a horrible mistake.
