Shearwater Cloud Desktop Not Displaying Water Temp

[Kryssa]

Just got back from 21 dives in a week from Roatan and my Shearwater Cloud Desktop prompted me to update the app.

Now I'm noticing the new dives are not displaying the water temp in the Windows desktop app. The water temp is displayed in the iPhone app so I know it downloaded from the computer.

Obviously this is not an emergency, but just wondering if anyone else was experiencing it and if there is a fix.

 

[tursiops]

Just got back from 21 dives in a week from Roatan and my Shearwater Cloud Desktop prompted me to update the app.

Now I'm noticing the new dives are not displaying the water temp in the Windows desktop app. The water temp is displayed in the iPhone app so I know it downloaded from the computer.

Obviously this is not an emergency, but just wondering if anyone else was experiencing it and if there is a fix.

You can turn Temp (and lots of other things) on/off with the Data tab above the graph., while looking at Environment.

 

[Kryssa]

You can turn Temp (and lots of other things) on/off with the Data tab above the graph., while looking at Environment.

Yes and the data is there on the graph. There is just nothing displayed for min/max/avg in the Environ tab. My other dives all have it, just not the new ones.

 

[tursiops]

Yes and the data is there on the graph. There is just nothing displayed for min/max/avg in the Environ tab. My other dives all have it, just not the new ones.

you mean this display?

The words Min and Max and Average are there but no numbers?

 

[Kryssa]

Yes - this is what it looks like.

 

[tursiops]

View attachment 897147

Yes - this is what it looks like.

It looks like your screen is compressed sideways.

 

[Kryssa]

It is the same in full screen -

 

[Kryssa]

Here is the same view on a dive that has the data from an earlier trip -

 

[tursiops]

Hmmm. Did you upgrade the Cloud Desktop to the latest version, 2.12.4?
Time to call in the big guns! @ShearwaterJay

 

[Kryssa]

Yes, I just updated when I opened the app to move some data from the digital log to my paper log.

Version data for @ShearwaterJay or anyone that finds it helpful -