SeaLife DC1200 Strobe Repair

[bensontc]

Kudos to SeaLife. During my recent trip to Cozumel I had a great time trying out my new DC1200. I was really careful about keeping the inside of the camera housing dry and making sure there was a fresh moisture muncher installed. I didn't even think about taking the same care with my strobe. I must be clear, the seal on the strobe did not fail but some moisture found its way into the flash head and corroded some connections.

I sent my strobe off to the autorized repair shop indicated on the SeaLife webpage. After a couple weeks I was really disappointed to see the repairs would cost me $165 for a new flash head. There was no equipment failure. The seals worked fine. Error had to be on my part.

The good news: I got a follow-up email from the repair shop. As a one-time customer courtesy they are doing the repair for free.

I feel certain that eventually, that saved $165 will go towards a second strobe to add to my system.

I love my camera and I love the company. That's what I call great customer support. Lesson learned for myself: put a moisture muncher inside the the sealed part of the flash head as well as in the camera housing.

 

[tndiver1]

Sealife / Pioneer totally get the meaning of customer service - Bjorn and Karl are awesome! They have taken good care of me for years! Im still shooting with a DC500 and then I have my Nikon setup from Sea and Sea.

 

[kaylaclark]

Kudos to SeaLife. During my recent trip to Cozumel I had a great time trying out my new DC1200. I was really careful about keeping the inside of the camera housing dry and making sure there was a fresh moisture muncher installed. I didn't even think about taking the same care with my strobe. I must be clear, the seal on the strobe did not fail but some moisture found its way into the flash head and corroded some connections.

I sent my strobe off to the autorized repair shop indicated on the SeaLife webpage. After a couple weeks I was really disappointed to see the repairs would cost me $165 for a new flash head. There was no equipment failure. The seals worked fine. Error had to be on my part.

The good news: I got a follow-up email from the repair shop. As a one-time customer courtesy they are doing the repair for free.

I feel certain that eventually, that saved $165 will go towards a second strobe to add to my system.

I love my camera and I love the company. That's what I call great customer support. Lesson learned for myself: put a moisture muncher inside the the sealed part of the flash head as well as in the camera housing.

Thanks for your post. I recently had water get into my DC1200 strobe in the freshwater tub on the boat during a trip to Dominica in March. I am not sure how it happened, but was just glad it didn't get into the saltwater that way. I was ready to send it off to Sealife for repair, but after taking out the 3 screws that hold in the strobe and taking it apart, wiping out the inside with the soft cloth and putting it back together, it was working. I haven't tried it out diving again yet, but will in about a week. Glad to hear that Sealife was great to deal with and repaired your strobe. Have you had any issues again since then? I just purchased a package of moisture munchers yesterday.

 

[SeaLife Cameras]

Glad to hear the strobe is working again. We don't recommend unscrewing the 3 screws and cleaning out the inside. There is a high-voltage capacitor inside that will give you the shock of a lifetime. if the strobe acts up, contact Dennis or Debbie at service@sealife-cameras.com. Make sure to inspect and clean the o-rings before closing the waterproof door. Happy diving.