I'm new here, and joined in desperation to try to get some help regarding the bad customer service I'm getting from Sea and Sea. I'm very frustrated and I hope I keep my nerve.
I bought two YS-01 strobes some time ago from a US Sea & Sea authorised dealer (ScubaDic). One of the units was faulty as it discharged the batteries even when off. In fact, when I put in the batteries and put the cap back, I hear the charging buzz for a short time, even if the switch is off.
I tried to contact Sea and Sea USA, but they never replied. Then I tried to leave a comment on their Facebook page, after which they sent me a form to fill and told me to send it to:
SEA&SEA Service 2380 Mira Mar Ave.
Long Beach, CA 90815
I did, using registered post. This was more than a month ago. I never heard anything back. Emails remain unanswered. I don't know whether I will ever get my strobe back. I don't know anything. I don't even know whether Sea & Sea are still in business or not. I'm extremely disappointed with this attitude and will never, ever buy a Sea and Sea products again after this experience.
I tried to contact Sea & Sea Japan but it is proving even more difficult. I left a message on their Japanese Facebook page but I doubt Sea and Sea cares at all. They just got my money and ran.
Can anyone shed some light on this. What shall I do next? Consider my self defrauded?
I bought two YS-01 strobes some time ago from a US Sea & Sea authorised dealer (ScubaDic). One of the units was faulty as it discharged the batteries even when off. In fact, when I put in the batteries and put the cap back, I hear the charging buzz for a short time, even if the switch is off.
I tried to contact Sea and Sea USA, but they never replied. Then I tried to leave a comment on their Facebook page, after which they sent me a form to fill and told me to send it to:
SEA&SEA Service 2380 Mira Mar Ave.
Long Beach, CA 90815
I did, using registered post. This was more than a month ago. I never heard anything back. Emails remain unanswered. I don't know whether I will ever get my strobe back. I don't know anything. I don't even know whether Sea & Sea are still in business or not. I'm extremely disappointed with this attitude and will never, ever buy a Sea and Sea products again after this experience.
I tried to contact Sea & Sea Japan but it is proving even more difficult. I left a message on their Japanese Facebook page but I doubt Sea and Sea cares at all. They just got my money and ran.
Can anyone shed some light on this. What shall I do next? Consider my self defrauded?