Sea Life DC 1200 Trouble...Please Help

[Burghaps]

So I just recently bought a SeaLife DC1200 elite over the weekend and I am running into so trouble. Whenever I take a picture (with or without the housing) the picture comes out in a partial circle, as if the lens is being partially blocked. I'm attaching a photo with this. I'm completely new to UW photography, so I don't know if this is normal or not....but I wouldn't think so. If anybody could please let me know if this seems wrong, I would appreciate it. By the way, this photo is with absolutely no zoom on the lens.

 

[Burghaps]

Forgot to mention, the picture attached is with the wide angle lens on... it appears to make it worse.

 

[AfterDark]

Don't know what it is but it ain't normal, or my DC1200 isn't normal. I haven't got a picture like that yet.



Here's a sample:

 

[Burghaps]

Thanks, I'm contacting SeaLife

 

[Shayne]

hi i have a DC1200 I don't get this when I use the wide angle lens but I have adapted a fisheye lens and a little bit appears. I think it caused by the lens not being put on straight slightly off will cause this, try rotating the lens whens its on the camera.

 

[Burghaps]

hi i have a DC1200 I don't get this when I use the wide angle lens but I have adapted a fisheye lens and a little bit appears. I think it caused by the lens not being put on straight slightly off will cause this, try rotating the lens whens its on the camera.

Sealife sent me a brand new camera, works great now! It had a lenses problem. Great customer service

 

[CajunDiva]

Great customer service

I am addicted to SeaLife products, and the primary reason is their phenomenal customer service. Any time I have ever needed anything they have always stepped up and gone above and beyond!

 

[ivakdiver]

Have to agree. Great service.

 

[BAMONETT]

I am having this exact same issue. This started during my recent trip to Cozumel and half way through my second dive of 14, I started getting this half moon. It doesn't happen if the camera is set on Auto, but I like to set my white balance and depth as that gives me better pictures... usually. But now I cannot use manual mode as I get this half moon thing too.

I am reaching out Sealife to see what is up.