Scubatoys.com

[Diverdon987]

i recently bought a pair of TUSA X-pert Zoom split fins from the above. After receiving, I decided to return. Never used them, just didn't like the fit. Sent back via UPS. Received confirmation of deliver. And waited for refund. When it didn't happen in a week, I emailed them directly. Heard nothing back. After a few more days, I opened a case with PayPal. To my knowledge, they never received a response back to their inquiry. Finally after about a month from the date that UPS confirmed delivery I was given a refund. Just think this is a terrible way for a company to do business.

 

[Dark Wolf]

That is a shame. They used to be a great company to do business with. Sounds like maybe things have changed.

Glad you got your refund, finally.

Lobo

 

[Jack Hammer]

Sorry to hear that. I used to buy quite a bit from them about 10 years ago. They were very reputable and great to deal with.

I notice your location is listed as Chicago. Dive Right In Scuba is local in Plainfield and awesome to deal with. You may want consider them for future purchases.

 

[rhwestfall]

There have been 84 views, and no concurrent posts. Perhaps just an oddity? Glad you got it resolved. Hope they are not in decline.

I do wonder why folks don't just pick up the phone though......

 

[mcohen1021]

I do wonder why folks don't just pick up the phone though......

Agree.

ScubaToys is awesome. I live locally and these guys go above and beyond to help you. Anyone else reading this should not avoid scubatoys, this is just a miscommunication, I am 100% sure of it.

 

[Compressor]

Good to know; hopefully an isolated incident.

 

[grantwiscour]

Hopefully and isolated case. They are our LDS and a main supplier of our gear.

 

[Diverdon987]

i also hope it was an isolated instance. But, as far as 'why didn't I pick up the phone', my only answer is I should not have to. It is 2018, business is done over the Internet. The entire ordering/payment process was done over the Internet. And, when neither PayPal or I ever received a response, I believe, that shows a possible flaw in their methods. Not condemning them by any means and I'm glad no one else has posted a similar issue. All I can speak for was my experience.

 

[The Chairman]

ScubaToys still rocks... at least for me. They were quite the web innovator in the day.

 

[ReadyTo Dive]

I have used them many times locally after first finding and buying from them online. Amazing shop, they always go above and beyond for me. I have done regular in-store returns and manufacturer repairs with them without issue as well. Give them a call and I’m sure Wayne Joe or Sandy will sort any issue out for you.