@tridacna,
@BoltSnap, in your experience selling brand new Scubapro regulators, did you experience a lot of poorly tuned, or any with serious IP creep out of the box? If this is a sensitive topic, please drop me a pm, I will not quote it anywhere. Just trying to calibrate my understanding.
I find it hard to believe that a reputable company like Scubapro will allow such a unit to pass quality checks and enter the reseller network, but it seems to be the case.
And I personally don't blame the store. I have 2 options: get it from the local reseller at 30+% markup or buy it online from a large volume reseller with a discount. The local reseller may or may not have checked it beforehand and may or may not honor my claim and I cannot blame them for that.
After all, the regulator is functioning, nothing broken, it breathes well... A regular user/diver without any knowledge, special tools, measuring instruments and/or (official) training will not be able to differentiate this unit from a perfectly tuned one with rock solid IP. Therefore I am left at the goodwill of the manufacturer or reseller to engage with the issue. None of the EU Customer Protection Acts will be applicable here.
This is about EU market however: one of the most (if not the most) reputable diving gear manufacturers, plenty of history, experience, own manufacturing facilities, standards to comply with (or exceed), and my sense of frustration with yet another company that is trying to boost sales with Instagram videos and not sticking with the quality of assembly process.
