This "kind" email I received from a former potential guest. I refused his booking because he was very offending in his last mail. Actually, the correspondence of hundreds of mails with him started in 2008 and never led to any real booking. But always the same questions and at the end: "sorry, I do not come after all".
I am frequent poster/blogger/commenter/writer in a number of dive media and, as soon as i have time, will relate my experiene. I've seen your wife post on Scubaboard...you or she can respond there if you feel like it. I believe in there being consequences to poor/unethical service, if for no other reason than the next time an operator might be in the same position they might realize they might think twice before can act like this and get out of it by just saying "go somewhere else." In business, ESPECIALLY the dive industry, poor word of mouth and negative comments do 100x more damage than if the situation had just been handled honestly/ethically to begin with. In a lifetime of heavy diving, and 20 trips to Lembeh, i've only felt the need to relate a negative experience twice.
Regards,
Alan
I am frequent poster/blogger/commenter/writer in a number of dive media and, as soon as i have time, will relate my experiene. I've seen your wife post on Scubaboard...you or she can respond there if you feel like it. I believe in there being consequences to poor/unethical service, if for no other reason than the next time an operator might be in the same position they might realize they might think twice before can act like this and get out of it by just saying "go somewhere else." In business, ESPECIALLY the dive industry, poor word of mouth and negative comments do 100x more damage than if the situation had just been handled honestly/ethically to begin with. In a lifetime of heavy diving, and 20 trips to Lembeh, i've only felt the need to relate a negative experience twice.
Regards,
Alan
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