When I was 17 I was the first person on scene to a child drowing off the end of our kayak/rowing boathouse dock. Some local kids were pushing their 4yr old brother down the ramp in a wire mesh shopping cart. It was a traggic event, and I know we handled it fairly well.
911 was contacted immediately (I yelled back to others to get to a phone... this was pre-cell phone era), then free dove off the dock to search for a shopping cart. This was spring time with high currents due to mountain run off in a river only 10' deep by the dock to about 20' downstream. I spent 10 minutes with 2 others free diving with no result... then I found the cart about 20' downstream... it was sideways on the bottom.
fire and rescue's divers started down stream when they arrived. The child was found 2.5 miles downstream then next day. I was shocked how far a 40 pound body traveled.
Whenever I think of diving accidents I always think back to that event. Communication and mobilization is vital to any response, but so is the importance of getting proper information and keeping track of time/current flows. Once a body inhales water and presumably blacks out boyancy drops and the current takes over... dragging the body down and along the current flow.
In my own case the two children who were playing with their brother claimed they were just "friends", and didn't know the mom, and tried to leave when the police showed up to the 911 call. Once finding the cart I knew what happened. They didn't ride the cart down the hill to the dock and off... they somehow pushed it down the hill under control, then pushed their brother lengthwise off the dock. The 6 and 5 yr old "witnesses" were more worried about getting into trouble than helping and we lost valuable search time. I understand they were children, but the message is the same... we lost serious time diving an area probably 50' upstream of the last seen location. Information saves lives.
I have to say the 2nd diver situation in your story is a LOT more common than most people understand. I spent 7 years working in, supervising, and managing an emergency operations center. I dealt with suicides of all colors, accidental deaths, and more fires, arsons, and thefts than I care to remember. If you take a few FEMA certification courses you'll learn just how essential they feel command structure is during emergencies like these. I suppose this is why I found point #4 above so shocking. THE fundamental rule of ALL emergency operations from forest fires to heart attacks is that the Incident Commander NEVER leaves without a proper pass-on briefing for the NEXT Incident Commander.
I haven't taken the PADI Rescue Diver course yet, but I'm surprised the co-ordinating snorkeler left the scene at all. Yes, having a dive pro on hand may help the EMS staff, but sending someone else (such as someone who interviewed hysterical Diver #1 while on land) seems like a better call -- if such a person was available. I would honestly like to know if Incident Command is covered in such a course... and if not, why?
The post-accident shock demonstrated by Diver #2 is likely VERY common. Frequently even first responders talk about the fist choking victim they encounter and the hesitation to act... especially with children and babies due to concerns of injuring the victim and being unfamiliar with diagnosing a true choking situation vs a cough (adults make communication two-way and easy to decide on action). I once witnessed a interstate car wreck with two full car loads of people. The teenage driver, who was hit by a 60+ asian gentleman, popped out of his daddy's new VW Jetta blank faced and responsive... within about 5 seconds he went quiet and wide eyed. About 20 minutes later it wore off and he collapsed into screaming pain in a blink of an eye... he had slammed his knees into the dash after having surgery a month earlier.
Physical and mental shock/panic is very real, very quick to change, and difficult to recognize when dealing with strangers.
I'm not surprised that Diver #1, the snorkeler, or rescue divers thought anything about Diver #2's calm reaction. In full scuba gear, with a total stranger I'm not sure anyone honestly could have recognized he was about to be in trouble. Was he aware at all of the missing diver? Was there even someone missing (maybe Diver #1 was suffering from narcosis at depth, saw "a body", and flipped out)? did he even speak English? who/where was the dive master? With the background on the divers in the water responders had to work on first impressions and what they could judge.
Getting information, distributing it to responders (ie. snorkeler above divers to hear shore-line instructions for when divers surface, AND a shore line responder to greet EMS, keep witnesses calm and talking, and gather additional information via a dive plan in the vehicle?) are ESSENTIAL to a proper response.
I have to commend your staff on their response and willingness to go live on such short notice. It's true that Diver #2 never should have gone under, and yes, he definitely needs more training in emergency response than a PADI or other "Rescue Diver" course or Divemaster rating affords him... but thats not an issue with classroom work. Actually being in those emergencies is what allows someone to get past "heart thump" and freeze-up. Which leads to the greatest lesson from this story:
8) NEVER, EVER, dive with a "Divemaster" whose never actually conducted a rescue. Sure, it's nice to get the 30yr vet who claims he's never, ever, ever had a single emergency after training thousands of students... but that's not realistic unless a) he's lying, or b) the training is mickey mouse. People make mistakes, they always will. Practice makes perfect, and because of that, I'm much more comfortable diving with my Navy buddies who HAVE done rescue work than with a "pro" club diver whose trained thousands in a pool with some select cert locations.
Experience counts... and diving experience is NOT the same as rescue experience.