Or he could call me.I would send some questions to BoulderJohn here.
Assuming I am right in identifying the shop you are talking about, a lot has changed since I worked there. Some of the people I knew are still there. but most are people I don't know. The people who I know were, IMO, top notch, dedicated individuals, and I am surprised by what I read here.
What you describe is not remotely typical of the local dive industry. I have never experienced anything like it in either of the two shops where I worked, including (I assume) the one you describe.