First of all I would like to say that I have used Oceanic dive equipment for quite some time, and have been very happy with it. The only problems I have had was with my Pro Plus computer crapping out, and it was quickly replaced.
Several weeks ago, I managed to get a small puncture in my Excursion BC. My local dealer looked at it. As the bladder does not have an inner liner, it was determined that it could not be fixed, and a new bladder would be required.
My dealer checked with the distributor, trying to get a replacement bladder with 44 lbs of lift. The dealer was told that the only one that was available was in Hawaii, and would have to be shipped from there. All other bladders had 56 lbs of lift. The one in Hawaii would take 4 weeks to reach my local dealer from Hawaii.
About 8 weeks later, still no bladder. Having got tired of waiting, I asked my dealer to order the bladder with 56 lbs of lift (I really don't need that much). I was given a price, and was told that taxes and shipping would be added. :shocked2:
Having waited at least 8 weeks, with no explanation from the distributor on the delay, even after numerous follow up calls from my dealer, I am a little choked at having to pay shipping. The local dealer should not have to pay the shipping either. Personally I think this is a case where the company should eat the shipping charges, in the interest of good customer relations.
Just wondering what others think, or if I am way off base on this issue.
Fortunately I have been able to use one of my old BC's, and not miss any diving.
End of Rant
Divegoose
Several weeks ago, I managed to get a small puncture in my Excursion BC. My local dealer looked at it. As the bladder does not have an inner liner, it was determined that it could not be fixed, and a new bladder would be required.
My dealer checked with the distributor, trying to get a replacement bladder with 44 lbs of lift. The dealer was told that the only one that was available was in Hawaii, and would have to be shipped from there. All other bladders had 56 lbs of lift. The one in Hawaii would take 4 weeks to reach my local dealer from Hawaii.
About 8 weeks later, still no bladder. Having got tired of waiting, I asked my dealer to order the bladder with 56 lbs of lift (I really don't need that much). I was given a price, and was told that taxes and shipping would be added. :shocked2:
Having waited at least 8 weeks, with no explanation from the distributor on the delay, even after numerous follow up calls from my dealer, I am a little choked at having to pay shipping. The local dealer should not have to pay the shipping either. Personally I think this is a case where the company should eat the shipping charges, in the interest of good customer relations.
Just wondering what others think, or if I am way off base on this issue.
Fortunately I have been able to use one of my old BC's, and not miss any diving.
End of Rant
Divegoose