Puck Air EAN Issue

[Crandolph]

Hi,

I have a Mares Puck Air computer. I was using it over the weekend with several different EAN mixes. After I completed several dives (with different mixes) I went to look at my logbook in the computer so I could fill out my dive log and noticed that even though I was switching mixes in the computer every time I changed EAN mix it showed that all the dives were the mix I used last. I then found that if I changed the mix in the computer it showed that all my past dives were with this mixture.

What is going on here? Is this a bug? If it is a bug is the computer calculating my no stop time properly when I am switching mixes?

Thanks in advance,
-Chad

 

[Zak OHara]

Hi Chad,

Sorry for the delayed response; I've been away. I suggest you take your computer to a dealer to be looked at. If needed they can then send to us for a full evaluation. If this is a warranty issue, you will be covered assuming you purchased through an authorized dealer and still have the receipt as proof of date and purchase.

I am sorry we can't diagnose product issues over the internet and need you to use our dealer network for these types of issues.

If I can help any further please let me know.

Thanks,

zak

 

[Logan1891]

Was this issue ever resolved?