Pro Plus 2 Display Lockup in Surface Mode

[Toiletbrush]

My wife and I went out for a couple "refresher" dives today to start the season and re-familiarize ourselves with the skills and equipment. Right after we descended on the second dive, I noticed that my Pro Plus 2 was locked up in surface mode. It was still displaying our surface time and the 3205psi that the tank had right after I swapped them. The time on the frozen clock indicated that the lockup had happened a few minutes before we suited up for the dive. The unit was also unresponsive to pushing or holding the buttons.

Of course, I ended the dive for computer failure and we packed it up for the day. It is about 3 hours later, and the display is still frozen, but the unit is still on. I have searched the boards and rechecked the manual, but have not found anything that matches this problem. I am not a big fan of doing the "master reset" (battery removal) to fix problems. I would rather find the source of the problem and fix it so it doesn't happen again.

I purchased this unit new in Novmber of last year and have used it on 19 dives to date. I guess I am happy for the fact that it didn't happen on a deep-dive or, even worse, during an expensive diving vacation.


I will wait to see what advice I can get for this.

 

[Toiletbrush]

The display changed.... I don't think I have seen this before. At least not while holding it on land after drying the unit. I was able to download my one good dive from today from this mode.

Too weird to trust. I think this is going to end up needing an RMA and service by Oceanic.

 

[Toiletbrush]

The unit started to intermittently flicker on and off with the full-LCD test display. Pulled the battery to prevent the possibility of anything further going wrong with this computer. Awaiting word from Oceanic.

I guess for now I will just have to steal back the VEO180 I passed on to my wife after I bought the PP2. That one is still going strong, and I gotta keep diving!

 

[philmayer]

I would say call Mark at Oceanic service, but I just noticed you're in Japan. Oceanic will fix it for you, of that I'm certain. But I don't know who to tell you to send it to.

I've never seen a PP2 lockup like that. It is definitely something you need to send it to Oceanic for, I wouldn't keep diving it even if it started behaving. Something is definitely wrong.

 

[Toiletbrush]

Well, Oceanic definitely takes care of their customers! I was instructed to send in the unit with a RMA form. What I got back was what appears to be a new or refurbished unit with some added Oceanic goodies in the box. The RMA process was simple and now, everything is working as advertised. It was about a two-week process from start to end, and probably would have been faster if I lived in the US.

Thank you for the great customer service! I knew I made the right choice when buying all Oceanic gear!

Ryan