outofofficebrb
HARRO HUNNAYYY
Thanks Dan - I know Bruno, the owner of AMIRA, very well and I love his boat and the adventures they put together - always a good option. You may already know that Colombia is closed up until May 30 and we currently have clients joining the FEROX on May 31, so still awaiting word on exactly how we will work that out but Captain Tony is a good man and as they say, when the going gets tough, the tough get going - and we will work it out. Like everyone else, every boat in the world is having challenges on how they deal with this crisis, but on the whole I am proud of how most of them have stepped up to the plate and are working things out. Its not really fair to expect that boats refunds people's monies, but all the ones I have dealt with
are agreeing to re-schedule, and partly thanks to scubaboard, Nautilus stepped up to the plate and has agreed to 100% credit, albeit divided into 2 vouchers. Those vouchers are valid for 4 years and are fully transferable so it might even work out that Scubaboard can help people holding those vouchers, by asking those planning to book a Nautilus boat, to utilise one of those vouchers. It might be an idea to go through an agent to safeguard everyone, but not necessarily. We have been working hard rescheduling clients thru June and will probably be looking at July very shortly, but we ask our clients to be patient as the bar changes every day and borders open and close, and flights may or may not operate. We need to be understanding and compassionate with each other but above all, be patient and it will all work out.
your point about the Nautilus vouchers going through an agent is a good one. There comes the issue of travel insurance coverage (covid aside) and if you are only paying 50% on the official invoice because you bought a 50% credit from an individual and have a credit visible on the invoice, the net amount you pay shown there is the coverage you will get if you need to make a claim unless you get an agent to change how it is displayed, perhaps through an accounting arrangement between all involved parties.