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poor quality...AWFUL service....SANTI...

Discussion in 'SANTI Diving Equipment' started by linasglv, Feb 10, 2014.

  1. Santi Diving

    Santi Diving Angel Fish

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    Dear Divers

    In response to the last post of not satisfied Customer, we feel obligated to clarify the issue. We had been contacted with Client and asked to send back his suit for amendment to the factory.
    Unfortunately Client request was to receive a brand new suit which naturally we couldn’t accept as the number of potential defects didn’t let us to replace the whole suit.

    Thank you for nice movie and hope after your own repair the suit is still ready for another dives.


    Tomasz Stachura
    CEO Santi
     
    xdjio likes this.
  2. chillyinCanada

    chillyinCanada Solo Diver Staff Member

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    "Unwanted pee valve"? Must be a diaper guy. :D
     
  3. linasglv

    linasglv Angel Fish

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    Ok.One more time...
    Dump valve was defective from the FIRST dive...
    Seals wear out...Yes, but not after less than 100 dives. And not among the seams...And what about neoprene socks? And again among the seams...
    Traumatic hole??? You must be joking...Traumatic...from the INSIDE??? I'm very flattered, but I'm not THAT powerfull :)

    ---------- Post added February 12th, 2014 at 09:40 PM ----------

    I did...from the first problem (dump valve) I contacted the dealer. I even send him short video shot from the dive...After this suit was laying at my home for about 6 months. Was very easy to replace the valve. Of course if you WISH to replace...

    Helmet....same story. Call to dealer->picture of hood->nothing happened....

    The socks and neck seal....Call->pictures->2 months of waiting...NOTHING happened...

    At the end I even registered on Santi web site, "Stay dry club". And even after there was NO action from Santi directly for few weeks....
    So tell me...what I supposed to do? (since first problem it was about two years....).To wait again nobody knows ho many months and came out of the water wet and freazing from every dive??? No, thanks.
    Of course I repaired by myself all the issues. And ONLY WHEN I made this video...

    And for Mr.Stachura I could say only one thing. First you must have a good team and service, and only when go worldwide. Because now...it's only marketing. Based on not much....
     

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