Yes, thats very true in Norway. But finnish leisure divers have been searched and recovered some dead divers from cove a few times more in the past. And in Finland, these operations are managed by local police. And with close co-operation with all authorities was very good.
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Seems to be an indication that police "foot dragging" was getting to the point where civilians felt that they needed to take things into their own hands.
I'm not familiar with this cave system but if authorities don't take the needs of the families seriously then it doesn't surprise me at all that they are cut out of the loop.
R..