Paralenz camera freezes! Need advice..

[miserkris]

Could you share the procedure they provided to repair your issue?

Can't find that YouTube now...
Mine isn't Vaquita but similar process:


But it's in their channel... It's 2 piece magnetic selector rings easy to replace

Their email:
(I chose option 2)


Paralenz Support (Paralenz)

Aug 2, 2021, 12:58 GMT+2

Hello Kris,

It actually sounds like the magnets in the camera could have become rusted.

I am afraid that the camera is no longer under warranty - in that case we can offer the following:

1) We can take the camera back to our office and make sure everything is refreshed.
We will need you to cover the shipping (25 USD for both ways) and repairs (40 USD).
2) We can send you spare parts and instructions so that you can perform the exchange yourself.
In that case, only shipping (approx 12 USD) will be required.

Let me know which one works better for you.