I was a lurker here and had to sign up to ask a question about my Xdeep Black EANx order from TecDiveGear. I think I may have received a used item? I am hoping that someone who purchased an Xdeep Black EANx from TecDiveGear might help me out to see if this was normal or not. I even checked some box opening and reviews of the computer on youtube too and seems different from what I got.
I bought the computer from TecDiveGear which arrived yesterday and noticed it the computer was just in a small brown box. I opened the box and the USB to dive computer cable was on top of a Xdeep retail box and not in a plastic baggie. I opened the box that had all the retail/manufacture markings of Xdeep and noticed the inside, support cardboard section (don't know what this part is called) which held the computer in place inside was ripped in areas that if I were to try and take the computer out I probably would have ripped it myself in the same location. I took the computer out and found the cable that attaches from the dive computer to USB which also wasn't in a plastic baggie and strap. Where is the wall charger/adapter? Isn't it suppose to ship with one? I inspected the dive computer and the screen section was dusty and thought it was odd. But, I blew out the dust and lightly cleared it with my fingers. I also noticed that around the hard black casing one side had, what I thought a thick smudge, but when I tried it rub it out with my fingers it did not go away. I believe this to be a scratch, but how can this be on a new computer?
Anyways, I know TecDiveGear is active in these forums too so I hope they can help. I also messaged them directly using their website messaging/contact system and called them but no one picked up. I would just like to know what this community thought too. Did I receive a used computer with missing accessories and not retail packaging?
Sorry for the long post. But this was really bugging me.
I bought the computer from TecDiveGear which arrived yesterday and noticed it the computer was just in a small brown box. I opened the box and the USB to dive computer cable was on top of a Xdeep retail box and not in a plastic baggie. I opened the box that had all the retail/manufacture markings of Xdeep and noticed the inside, support cardboard section (don't know what this part is called) which held the computer in place inside was ripped in areas that if I were to try and take the computer out I probably would have ripped it myself in the same location. I took the computer out and found the cable that attaches from the dive computer to USB which also wasn't in a plastic baggie and strap. Where is the wall charger/adapter? Isn't it suppose to ship with one? I inspected the dive computer and the screen section was dusty and thought it was odd. But, I blew out the dust and lightly cleared it with my fingers. I also noticed that around the hard black casing one side had, what I thought a thick smudge, but when I tried it rub it out with my fingers it did not go away. I believe this to be a scratch, but how can this be on a new computer?
Anyways, I know TecDiveGear is active in these forums too so I hope they can help. I also messaged them directly using their website messaging/contact system and called them but no one picked up. I would just like to know what this community thought too. Did I receive a used computer with missing accessories and not retail packaging?
Sorry for the long post. But this was really bugging me.
