Online purchase: BCD with no warranty info/owners manual

[Spencermm]

I bought a BCD from a reputable online source. It came with no owner’s manual (yes, I am a newbie and would like to know every aspect of my equipment) or warranty info (a purchase code is usually required to activate a warranty from the manufacturer- that little post card thing that you have to mail in, and yes- their site says warranties on all their gear).
I called reputable online source to let them know. Reputable online source said they would get those 2 items in the mail to me right away. No problem.
After a week of watching the mail I called them back. They said “we don’t have the owner’s manual or the warranty info”, then they gave me the phone number to the manufacturer so I could chase down the 2 items myself, which I don’t feel is my place.
They also said I could return the bcd for exchange. I don’t want to do this because I like the bcd.
Would this hack you off?

 

[Spencermm]

double posted- sorry...

 

[creggur]

I think I would call "reputable online store" and talk to someone in upper management, or the owner.. If they want to continue to be reputable they will do what's right...

I certainly understand wanting those things, but with some manufactures you can download owner manauls in PDF form, and register equipment on line.....You can do both on Zeagle's web site...

 

[oly5050user]

go on the manufacturers site and see if the online store truly is a authorized dealer.Most likely if bcd is Aqualung or Scubapro the dealer is not authorized.

 

[oly5050user]

go on the manufacturers site and see if the online store truly is a authorized dealer.Most likely if bcd is Aqualung or Scubapro the dealer is not authorized.

 

[oly5050user]

go on the manufacturers site and see if the online store truly is a authorized dealer.Most likely if bcd is Aqualung or Scubapro the dealer is not authorized.

 

[Indiana Girl]

What a bummer... I was lucky when I purchased my gear online as a newbie last fall; I didn't know that certain online dealers will not send that information, but fortunately the online scuba dealer was great.
I can see where you're angry, especially because they said they'd send you the info, and now they say they won't. I guess you'll have to call the dealer yourself if you're unwilling to exchange the BCD.
It's probably bad etiquette to ask this (and it may be against forum rules, I don't know) but from which dealer did you make said purchase?

 

[Indiana Girl]

What a bummer... I was lucky when I purchased my gear online as a newbie last fall; I didn't know that certain online dealers will not send that information, but fortunately the online scuba dealer was great.
I can see where you're angry, especially because they said they'd send you the info, and now they say they won't. I guess you'll have to call the dealer yourself if you're unwilling to exchange the BCD.
It's probably bad etiquette to ask this (and it may be against forum rules, I don't know) but from which dealer did you make said purchase?

 

[Indiana Girl]

What a bummer... I was lucky when I purchased my gear online as a newbie last fall; I didn't know that certain online dealers will not send that information, but fortunately the online scuba dealer was great.
I can see where you're angry, especially because they said they'd send you the info, and now they say they won't. I guess you'll have to call the dealer yourself if you're unwilling to exchange the BCD.
It's probably bad etiquette to ask this (and it may be against forum rules, I don't know) but from which dealer did you make said purchase?

 

[Indiana Girl]

What a bummer... I was lucky when I purchased my gear online as a newbie last fall; I didn't know that certain online dealers will not send that information, but fortunately the online scuba dealer was great.
I can see where you're angry, especially because they said they'd send you the info, and now they say they won't. I guess you'll have to call the dealer yourself if you're unwilling to exchange the BCD.
It's probably bad etiquette to ask this (and it may be against forum rules, I don't know) but from which dealer did you make said purchase?