OMS....Poor service

[craracer]

I have a OMS BP/W (Comfort harness) that needs new shoulder pads. I checked on the OMS site and couldn't find the part number listed.

About a week ago I called OMS and left a message inquiring about them. I hadn't received a return call, so I called them back today.

The OMS representative was fairly rude and short with me. She informed me that they do not sell the shoulder pads separately. Needless to say, I was shocked!

She said that she would see if there were any extra pads around, and call me back if she found any. But, by the tone of her voice, and the fact that she didn't say "good-bye", (she just hung up on me) I'm fairly confident that I won't be hearing back.

I guess OMS doesn't care that I will be forced to advertise for a competing manufacturer on their harness. Or that I will be spending money elsewhere.

I know that in the big picture, it's a small dollar purchase to OMS. However, it's phone interactions like I just had that steer me towards a different company.

How incredibly disappointing.

 

[redacted]

Is part # BCA 159-K what you are looking for? OMS Backplate & Harness Accessories http://www.OMSdive.com

 

[netmage]

OMS: Other Manufacturer's Stuff....

Nothing new - OMS has a history of 'poor interactions'...

 

[craracer]

If you look at BP-134, I need the shoulder pads from this.

http://www.omsdive.com/downloads/backplate-2010.pdf

OMS: Other Manufacturer's Stuff....

Sad, but it appears to be a true statement

So, if they have the BCA 159-K why wouldn't she suggest this? If you don't have a particular product that the customer needs, it only makes sense to steer them towards something that you do have.

 

[NC Wreck Diver]

I have a OMS BP/W (Comfort harness) that needs a new shoulder pad. I checked on the OMS site and couldn't find the part number listed.

About a week ago I called OMS and left a message inquiring about them. I hadn't received a return call, so I called them back today.

The OMS representative was fairly rude and short with me. She informed me that they do not sell the shoulder pads separately. Needless to say, I was shocked!

She said that she would see if there were any extra pads around, and call me back if she found any. But, by the tone of her voice, and the fact that she didn't say "good-bye", (she just hung up on me) I'm fairly confident that I won't be hearing back.

I guess OMS doesn't care that I will be forced to advertise for a competing manufacturer on their harness. Or that I will be spending money elsewhere.

I know that in the big picture, it's a small dollar purchase to OMS. However, it's phone interactions like I just had that steer me towards a different company.

How incredibly disappointing.

Where did you buy the gear? Go back there, or call the shop, and find out who the local OMS rep is. Get the phone number and e-mail, then contact them. You'll get some action.

I'm surprised, I never new they had undesirable customer service. But, I don't dive their gear. My buddy has an OMS BP/W, and I did buy a used pair of fins from him (I don't use them...just spares in the Scuba Trailer...$15.00 bucks, can't go wrong). I never new that they had a reputation. At first, I thought you just got somebody on a bad day...............but that's still not your problem, anytime.

Safe diving to you.

 

[craracer]

I would love to go back to the shop as they were my favorite people. Unfortunately, they went out of business.

She may have been having a bad day, but if you combine that with not returning a phone call, it starts to add up to poor customer relations. :depressed:

I'll have to search around to see who carries OMS in my area.

 

[NC Wreck Diver]

I would love to go back to the shop as they were my favorite people. Unfortunately, they went out of business.

She may have been having a bad day, but if you combine that with not returning a phone call, it starts to add up to poor customer relations. :depressed:

I'll have to search around to see who carries OMS in my area.

You are 100% right. I don't care if the sky is falling, they need to take care of their customers, if not.......somebody (competitor) else will. I'm a salesguy, and I live by this motto "The Customer is ALWAYS RIGHT." Somedays, I would like to meet that person who made that up and beat the tar out of them, but that's sales.

Look on the internet. Go to the main OMS web site, look up local reps (if they have it) and call. Good Luck.

 

[craracer]

I think we all know that the customer isn't always right. Lord knows I'm not. A good representative of the company will strive to "save face" for the customer, and come to a mutual resolution when possible.

But, in this case I'm not disputing anything with them. What blows me away is when I want to spend money with someone, they don't want my business.

 

[craracer]

Maybe I'll need to break out a Sharpie for some harness modifications LOL (I know, now I'm just being childish).

 

[NC Wreck Diver]

Maybe I'll need to break out a Sharpie for some harness modifications LOL (I know, now I'm just being childish).

That's great! I love it. I'm going to do it to my buddy's emblem, and wait and see how long it takes for him to notice it!