I found the olympus team in Australia to be absolutely shocking. I bought a simple Olympus TG-2 with the Olympus underwater housing. After about 3 weeks and a handful of dives, I noticed my housing start to fog up, at first I thought this was because I left it in the sun, but later I found that the housing was actually leaking. Ever so slightly. I tried to trouble shoot it myself, and cleaned the o-ring, regreased did all that fun stuff but still no avail. Regrettably I took it back to the store I bought it from and they simply palmed me off to the Olympus service center. I was hoping that I could get it back in time for my overseas trip, because it is one of the reasons I bought it.
3 Weeks later, I get it back (just in time!!!) however!!! They told me that there is nothing wrong with it. That it was pressure tested and all functions worked okay. But this was bull**** cause I knew it was leaking.. grr.
So there was nothing I could do but trust in what they said... I took it overseas, and once I got in the waters over there, yep... it started to fog up (wihch meant leak) again. I was so frustrated. I emailed them immediately and explained the situation. They still insisted that it was user error, and that I had not cleaned the oring properly, that their technician had done their job. They offered to let me take it to a repair center, and if the problem was with the housing then they would pay for it. Shame I was in the middle of nowhere trying to enjoy my dive photography and couldn't really do that!!
Then out of dumb luck, as I was descending down for a dive I noticed as I changed the modes using the plastic dial, little air bubbles was entering the housing!! So, I managed to salvage some of the dive trips photography by simply keeping the camera in a fixed mode.
After explaining this in an email, they replied saying that they can not test the functions of the housing. That they only 'pressure test it'. Which is rediculous cause they told me that "pressure tested & all functions working". /Rage.
Anyway, I got back home and mailed it off again, now they tell me that they need to specially order in a part. So once again I am without a functioning camera for another two months. At that stage the camera had been with Olympus or unusable for two thirds of the time that I had owned it. Not happy at all!
I eventually did get it back, and it works now. So at the end of the day I got a working product. But I felt that I should not have had to jump through all those hoops and I also felt that they could have at least apologised for the dramas.
