No sync to cloud anymore Shearwater app

[Panther1880]

Hi all,
The Shearwater app on my android phone is not syncing anymore with the cloud. I have used it for a couple of years now. It says I'm online and then shows that it's trying to sync but it never succeeds. I have the app installed on my tablet as well and that one syncs without a problem. I searched on my phone for possible restrictions for the app to have changed but all seems well. Do you guys have any suggestions?
Thanks in advance for your time.
Roel

 

[ShearwaterJay]

Well my main suggestion would be to contact Shearwater at info@shearwater.com and let them know the problem. Any particular error though that stands out?

 

[Boarderguy]

Well my main suggestion would be to contact Shearwater at info@shearwater.com and let them know the problem. Any particular error though that stands out?

Are you the new official SW rep here?

@Panther1880 There's an android update with release notes for 1/10/2024. Maybe you need to update your app?

 

[attack33]

Hi all,
The Shearwater app on my android phone is not syncing anymore with the cloud. I have used it for a couple of years now. It says I'm online and then shows that it's trying to sync but it never succeeds. I have the app installed on my tablet as well and that one syncs without a problem. I searched on my phone for possible restrictions for the app to have changed but all seems well. Do you guys have any suggestions?
Thanks in advance for your time.
Roel

I would be super careful how you handle this. Info - PSA: Update Shearwater Cloud to 2.10.0+ due to potential for data loss I would involve Shearwater and not try to self troubleshoot. I lost 250+ dives because of a weird issue like this.

 

[ShearwaterJay]

Are you the new official SW rep here?

@Panther1880 There's an android update with release notes for 1/10/2024. Maybe you need to update your app?

Nope, just like to poke my head in to see how things are going.

But I would suggest regarding any sync or db issues to go through info@shearwater.com. Data is vital and always best to be take the most cautionary approach.

The app update was mostly Tern support, put in the graph update for a nice feature bonus for the Tern release, and a few other small fixes. Nothing in the sync or data storage went into the 2.11.0 release.

 

[Panther1880]

Thank you @ShearwaterJay and @Boarderguy for your replies and ideas.

No I don't have an error, the app is just trying to sync but never succeeds. I had it running for approximately an hour.

Yes I upgraded to this latest update. Sadly this didn't fix the issue.

Thank you @attack33 for reminding me of your issue, I will upload my dives to my tablet before continuing. Just as a precaution/ backup.

I will reach out to Shearwater for support.

 

[Boarderguy]

Thank you @ShearwaterJay and @Boarderguy for your replies and ideas.

No I don't have an error, the app is just trying to sync but never succeeds. I had it running for approximately an hour.

Yes I upgraded to this latest update. Sadly this didn't fix the issue.

Thank you @attack33 for reminding me of your issue, I will upload my dives to my tablet before continuing. Just as a precaution/ backup.

I will reach out to Shearwater for support.

Make sure you're logged in as well... I checked mine and noticed I'd been logged out unbeknownst to me.

 

[Nicholai]

How did you resolved this issue?
I'm currently having the same problem.

 

[attack33]

How did you resolved this issue?
I'm currently having the same problem.

I would reach out to Shearwater and see what they can do. Ultimately, I lost everything because I did not have access to the original device. I thought everything was in the cloud, but that was not the case.

 

[happy-diver]

like this

this looks like it's in the clouds but it's actually rendered on a ceiling, probably safer, of a church