Nemo Wide issue

[wide_open]

Greetings,

My computer has never really given me problems until now. Ever since I bought the computer (new), The battery level has shown 100% full. Before going diving recently, I checked battery level to make sure it was still good, and it still showed 100%. But on the boat right before starting a dive, I was adjusting settings and I got the message that the battery was critically low, in the 5% range.


Do you have any idea what could have caused this problem with battery gauge OR drastic drop in battery level? Should I send it back to Mares before opening the battery compartment so they can give it a look?


By the way, I researched this topic and found some similar issues, but no solutions. I submitted two different tickets to Mares' technical support and haven't gotten responses or acknowledgements of either request. So...thanks to anyone who will share info.

 

[TN Traveler]

If I remember correctly, there was a problem with the battery level meter in the early Nemo Wide. I had it happen to me, but since I upgraded the firmware, I have not had a problem. I never let my battery get less than 50%, battery change is easy and cheap and knowing that it will not cause a problem makes for great peace of mind.

 

[wide_open]

Thanks TN Traveler. Maybe Mares customer service will get back to me one of these days, but till then I'll look into the firmware upgrade. Thanks again!

 

[Zak OHara]

Hi there, I am not customer service, and I don't remember there being an issue as TN traveler suggested. However if the firmware upgrade remedied this similar situation, then I suggest you do the same. You do not need to send it to us prior to opening the battery compartment. It is considered a user replaceable battery. I would also try a new battery and see what happens. It could be the battery had a flaw? It's hard to say. If these solutions don't remedy the issue, I recommend taking it to a mares dealer to have them return to us to take a look. It is nearly impossible to diagnose and solve issues with out the unit in hand.

I hope this helps.

Best,