gelledge0001
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Just wanted to share an unfortunate experience with everyone. I purchased a brand new housing from Backscatter for my brand new sony NEX7 camera. It was a nauticam NA-NEX7 housing. I was on the Turks and Caicos Aggressor for the special 10 day charter and could not wait to capture some memories. Unfortunately on day three which was dive number 11 on my brand new housing and camera I heard the flood alarm go off while I was at 115 feet. I made an immediate ascent to the boat to try and save the camera. There was about a cup of seawater in the housing so the camera was complete toast. Upon looking at the housing to determine what caused the flood it was apparent that the factory installed O-ring on the inside of the housing around the lcd window had a failure and was actually severed. I will attach a pic or two to show what I am describing. I have been told that both backscatter and Nauticam are reputable businesses but I guess that will remain to be seen by how this is handled. I spoke with a service person from backscatter and he was implying that Nauticam would not do anything for me as far as repair or replacing the camera even if they determine it is in fact a manufacturer defect. I shipped my camera and housing to backscatter today so we will see what happens. Just wanted to relate my experience in case anyone is considering buying a nauticam housing for their nex-7. Anyone that has any comments or advice for me please respond.