Check
Undercurrent (
Scuba Diving Magazine, Undercurrent Reviews Dive Resorts, Liveaboards, & Diving Gear) for it's reviews and sidebars on Aquaworld.
Here is the most recent review I was able to locate (not
Undercurrent):
"Concalvo; Denver, Colorado; Jan 2, 2011
I didn't think it was possible to have a bad diving experience in Cozumel given the number of outstanding dive sites! Aquaworld is not capable of delivering anything but a bad experience. They are incredibly disorganized, have very poor equipment and do not follow safe diving practices.
I cannot understand why a high quality resort like the Cozumel Palace would allow Aquaworld to operate on their property. First, immediately on arriving at the Palace, I went to the Aquaworld shop to confirm our long pre-booked, prepaid reservations. They had no records of any reservations and it took multiple arguments over the next 12 hours before they finally acknowledged our arrangements.
Every day we had to be at the dock at 11:00AM to take their boat to their other shop to pick up other people and get equipment. The other shop is a mob scene where it is survival of the fittest. By the time everything gets sorted out and you get to the dive site, you hit the water for the first dive at about 1:00PM (2 hours from when you arrive at the dock).
The equipment is awful! Many leaks in valves, connections and BCDs. The divemasters are "babysitters" and just float along with the group rather than pointing out sights and paying attention to the rather large group of divers. We had two divers get separated from our group and surface elsewhere. In between dives, there was no mention of pressure groups, surface intervals, etc... We simply raced to the next site and got ready for the next dive. In at least one case, the surface interval was 45 minutes after an 85 - 90 foot depth dive. I also plan to contact PADI to share my concerns that Aquaworld is a PADI certified dive shop. I have also complained to the Palace Resorts.
Bottom line is that the diving in Cozumel is too good to be ruined by a horrible operation like Aquaworld. I encourage anyone to utilize other reputable shops in Cozumel such as Aqua Safari. This is the shop that was formerly at the Palace during our trip a couple of years ago. I found them to be very competent, safe and able to offer a number of flexible options.
As others have said,
Scorpio Divers // Scuba Diving // Diving the way it should be.// Scuba Diving Cancun Puerto Morelos Cozumel Cenotes, among others, does a fine job.
Regards,
DocVikingo