Leisure Pro.com?

[bam540]

I just recieved my OMS 32lb bungied wing that I orderd from Leisure Pro.com. Ive noticed some diffrences between it and my old OMS wing. The OMS patches on the new wing are plastic, not cloth. There are two grommit holes on the bottom of my old wing, and none on the new one. The new one has no made in the usa patch on it like the old one, and the sierial number is written not stamped. Ive found out that Leisure pro is not an "authorized dealer" for many of the products that they sell, and that manufacturer warranty's for those products are not honored. Ive called OMS several times and havent got a call back from them. Has anybody out there delt with Leisure Pro before, and had any types of problems with product and or warranty?

 

[medic001918]

Dealt with them often and never had an issue.

Shane

 

[jefffalcone]

I had a similar problem w/ LP. They sent me a BC that looked like it wasn't quite the same as the ones they sell in the US. Call them up and explain the problem and they will send you the right one or refund your money. If you don't care, just keep it. If you call them and complain they with make it right with out hassling you.

 

[Hoosier]

LP is getting their stock from non-US market, so it isn't a big surprising to see any difference. But, I believe that they have 30 days satisfaction policy. If you don't like it, you can return within 30 days.

I think LP's customer service is much better than OMS.

 

[mike_s]

as for the serial number, there have been other reports of missing serial numbers off BC's.

LP reportedly removes them so they can't be tracked by the manufacturers that don't ship direct to them so they can't be tracked to the "source" of the greymarket material. They just cut the tag off that has the serial number on it, or the portion of the tag that's got it.

 

[RoyN]

Just give leisurepro a call and they'll sort it out for you. They did that for before when an item I ordered was completely different from the picture on their site. Unfortunately they recently screwed my second order and couldn't replace it because that item is no longer in production.

 

[ShakaZulu]

Why complain, at the price you paid it's a bargain....search for "leisurepro" and you'll find all the advise you can deal with.

PS.

Only 8 posts, and already a spammer, nice.

 

[PinkPADIgal]

It depends on what is important to you.

Companies like Leisure Pro offer great deals and huge selection of equipment. They also have good customer service. However, when you purchase from them, it is "buyer beware".

They buy much of what they sell from sources other than the manufacturer. That means, for many of the items they sell, you are purchasing a "used" item, or a item that has not been tested in the US.

So, for example, if you buy an Atomic or Aqualung regulator from an on-line dive store, and you have a problem with it, the manufacturer will not help you. Both of these companies do not allow their equipment to be sold on line. Why? Because they want to make sure the buyer has been trained how to use their equipment properly. They feel the best way to accomplish this is through a dive center.

Many local dive shops will not help you, or you will pay a premium to get the item serviced, if you purchase it from another source. If you want to return it to the on-line dealer, at it is outside their warrenty, they will not be able to help you either. Chances are, they may not have another to replace it with anyway.

As long as you are aware of what you are purchasing, shopping from on line dealers can save you money. But if you are unsure of what you are purchasing, go to the manufacturer's website and check it out. Then talk to your LDS, find out what how they can help you get the gear that is right for you. You may be surprised how much they can save you too.

If you want to know if an on-line dive store is a dealer of the product you want, just go to the manufacturer's website. In most cases, it will say.

 

[Hoosier]

They buy much of what they sell from sources other than the manufacturer. That means, for many of the items they sell, you are purchasing a "used" item, or a item that has not been tested in the US.
.

This is an urban legend. Based on the Federal law, they can't sell any used or fake item as a brand new item.

Personally, I really hope that I get any used or fake item from LP because I can bring a big lawsuit against LP. That is, LP isn't stupid enough to take a risk of it, specially in NY where there are a lot of hungry lawyers.


You might claim that it might be an old inventory in many years on the warehouse, but it can't be used or fake item.

As I recall, any company can't send an used item as a replacment. It is against Federal Law as well. A refurbished is NOT a necessary Used Item.

 

[medic001918]

It depends on what is important to you.

Companies like Leisure Pro offer great deals and huge selection of equipment. They also have good customer service. However, when you purchase from them, it is "buyer beware".

They buy much of what they sell from sources other than the manufacturer. That means, for many of the items they sell, you are purchasing a "used" item, or a item that has not been tested in the US.

So, for example, if you buy an Atomic or Aqualung regulator from an on-line dive store, and you have a problem with it, the manufacturer will not help you. Both of these companies do not allow their equipment to be sold on line. Why? Because they want to make sure the buyer has been trained how to use their equipment properly. They feel the best way to accomplish this is through a dive center.

Many local dive shops will not help you, or you will pay a premium to get the item serviced, if you purchase it from another source. If you want to return it to the on-line dealer, at it is outside their warrenty, they will not be able to help you either. Chances are, they may not have another to replace it with anyway.

As long as you are aware of what you are purchasing, shopping from on line dealers can save you money. But if you are unsure of what you are purchasing, go to the manufacturer's website and check it out. Then talk to your LDS, find out what how they can help you get the gear that is right for you. You may be surprised how much they can save you too.

If you want to know if an on-line dive store is a dealer of the product you want, just go to the manufacturer's website. In most cases, it will say.

I've dealt with leisurepro and I've never once received a "used" item as you describe. I've heard of it happening, but without seeing it happen to me I can't say that I'm totally convinced that it happens.

Leisurepro offers a warranty that rivals the manufacturers for the products you sell. Instead of dealing with the manufacturer, you deal with leisurepro. In the end, you'll be dealing with someone on a warranty matter. It's simply a matter of who the phone call is placed to.

I've never been asked when bringing anything into the shop for service where it was purchased. The first time that happens to me, will be the last time I go to that dealership. Where I bought my gear doesn't matter when it comes to service. If I'm willing to pay the standard service rate (and not a "premium") then my items get serviced. Service and sales are two different things. Based on your theory of having to pay more for service, or them not servicing it at all if I buy my gear here where I live and I move across the country...a dealer might not service it for me. Somehow, I just don't see that happening by any dealer who wants to stay in business. It's also similar to buying a car. If I buy a car from one dealer, another dealer isn't going to turn it away for service or even warranty work. They'll handle the job and collect my money for the service. They don't care where I purchased the vehicle. They're selling me a service.

Unfortunately for dealers, consumers are becoming more educated and are able to shop a much larger number of supplies thanks to the internet. The internet way of commerce has arrived and it's here to stay. Dive shops, like any other industry (auto parts, electronics, etc have all dealt with it) are either going to change their practices and adapt with the times, or be put out of business. Business ownership needs to be dynamic, with policies that are subject to change continuously. When policies don't change with time is when a business struggles. Consumers shouldn't be coerced into purchasing from a dealer charging significantly more than what an item can be bought for with threats of no service, warranty, etc. A retailer will get much more respect from me as a consumer by trying to work with me to get a sale, rather than scare me into one. That's just bad business.

Shane