Kudos to Sealife and Underwater Kinetics

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*Floater*

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During my last dive trip I experienced two unfixable equipment failures.

1. One of my UK Mini Q40 eLed Plus dive lights died. I was using it as a backup, turned it on before a dive to check it and it just died. The other one was fine. Switching the bulbs isolated the problem; bulb failure. The bulb had virtually no bun time on it as this was just a backup and I had never needed it in a real situation. UK offered to replace the bulb without any problems, I just have to mail in the faulty one. No flooding problems or anything else.

2. I took my Sealife Reefmaster DC310 on a 200' dive to shoot some video with the wide-angle lens attached. Everything was fine on the bottom and I got my footage (wish I had shot more), but during deco I took it out to shoot some footage of my dive buddies to pass the time and saw a half water filled view on my display screen. At first I though I had flooded the camera, but it turned out the water was inside the wide-angle lens, which Sealife has offered to replace without problems.

So Kudos to both. I do expect occasional failure, especially when pushing the depth limits of my equipment as was the case with the wide-angle lens (it's rated to 200'), but I appreciate that the company is willing to replace the equipment when such problems occur.
 
Sealife really is good on customer service.

A dive buddy flooded his camera, his fault, and they rebuilt the whole thing for him for $75.00.

Not a bad deal and they were very fast (10 days) in the turn around time.

Mike...
 
I flooded by DC210, turned out to be a known flaw in the strobe mount, Sealife replaced the camera and housing for no charge. Now that is customer service and standing by your product (especially since this was a second hand camera I bought used and of course was off warrenty).

Mike
 

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