Kudos to Nite Rider

[TSandM]

I recently had a problem with the light I bought this summer -- the battery would not charge. I took it to my LDS, where I bought it, and they shipped it to the company. They determined that the battery had flooded (something you can't tell at all, I guess, from the consumer end of things).

Now I would assume that a flooded battery was an end-user error, and therefore not a warranty issue at all. But Nite Rider replaced the battery at no charge, and I had the light back in my hands and working in seven days (including a weekend). I think that's pretty cool.

 

[Missdirected]

I just love when that happens. makes you feel as though you really did spend your money with good people.

 

[MXGratefulDiver]

I just love when that happens. makes you feel as though you really did spend your money with good people.

In this case, she did. I've dealt with Tom Carroll and Henry Hester at NiteRider ... their customer service is excellent.

... Bob (Grateful Diver)

 

[vladimir]

This should probably go in the "Kudos" forum where, unfortunately, nobody will read it.

 

[wedivebc]

I have been very happy with the way Nite Rider stands behind their product and I never hesitate to tell anyone who will listen. Other manufacturers, take note!.

 

[jeckyll]

Good to know. I'm not in the canister light market right now, but I may be down the road (and have heard many good things about niterider on the mountainbike side of things )

 

[rigdiver]

In this case, she did. I've dealt with Tom Carroll and Henry Hester at NiteRider ... their customer service is excellent.

... Bob (Grateful Diver)

Henry Hester is the ultimate customer service rep. He's on this board.

 

[scubajoe]

This should probably go in the "Kudos" forum where, unfortunately, nobody will read it.

Are you calling me nobody? LOL...Nite Rider makes some great products. I am glad to hear they stand behind them.

Joe

 

[jepuskar]

I have dealt with Tom and Henry when I had one of their products and yes, their customer service attitude is top notch. Glad to see this hasn't changed.